Product Updates

You can now choose your primary goals for using REVIEWS.io. Based on your selections, the system will display tailored video guides to help you achieve your objectives.

You can now easily search the various aspects of the REVIEWS.io dashboard

You are now able to duplicate surveys effortlessly and export data for individual responses as spreadsheets

Take your customer support to the next level with the updated REVIEWS.io & Gorgias integration. Our integration allows merchants to automatically attach customer review data to Gorgias support tickets, and personalize your support experience based on past review data & customer segments.

Our latest feature enables you to reward customers using the Shopify Gift Card

By using our Shopify POS tile, merchants can access the dashboard, view customer's point balances and redeem rewards on behalf of their customers, all within the POS app.

We're excited to announce that a new widget is now available in the widget library, which allows you to add product ratings and product review nuggets to your Shopify Plus store checkout page.

The Influence.io plans are now available for direct upgrade within the REVIEWS.io dashboard. This is an exciting development for businesses looking to take their loyalty programs to the next level, as the new plans offer a range of features and tools to help businesses engage and retain their customers more effectively.

We are excited to announce the release of a new feature that enables our clients to record sessions of page visits and gain valuable insights into their end-customer's interactions with their website.

Great news! Our survey widgets now allow clients to pass even more metadata when collecting responses. With this new feature, clients can attach various customer, product, or any other information to survey responses, enabling them to get a more detailed understanding of their customers' preferences and behaviors.

Stores have the option to automatically subtract points from a customer's loyalty account when they receive a refund of one or all products they purchased.

With just a few clicks, you can now preview your surveys in a variety of formats for your widgets, collector pages or Shopify checkpout pages. This convenient feature allows you to easily adjust the look and feel of your survey to perfectly match your brand's aesthetic. Plus, with the ability to generate an installation code, you can seamlessly integrate your survey into your page or publish directly to your Shopify checkout page.

We are excited to announce a new feature: clients now have the option to convert their Review Nuggets into Social Proof Images. These images can be saved in the Social Proof Library and published in the UGC & Social Proof widgets on their websites.

Influence.io is officially out of beta and comes with new ways for your customers to earn points.

With the newest update, the shareable survey links, our survey tool gets more powerful than ever, if you haven't tried it yet make sure to gather valuable feedback from your audience with your existing REVIEWS.io account.

We are excited to announce a new feature for our survey tool! When viewing survey responses, you can now access a condensed view that provides quick insights into your results.

Customer surveys can be a valuable tool for building positive customer interactions and gathering zero-party data. We are constantly improving our survey feature to enhance its possibilities.

In the Standard and Bar Widget of our Nugget Feature is it now possible to add the location of the customer review.

Introducing our new and improved Customer Survey Feature! With our latest update, you can now create more extensive surveys than ever before.

We have already seen the success of the tool in our dashboard - so we have made it accessible to all. Free of charge. We have taken the pain and time effort out of writing review responses. With AI Reply we are offering an automated response that you can choose as a starting point for edits. Give it a go, for free: https://ai.reviews.io/

Whilst our platform has always had processes in place to tackle profanity and hate speech contained within reviews, it's never an easy challenge - especially when a word isn't offensive by itself, but is when used in certain contexts. We don't see a lot of reviews with obscene language coming through, but when it does, it's something that no brand wants to be associated with and swift action needs to be taken. From now on, before any reviews go live our system will be using the OpenAI of chatGPT to detect those content and send it to moderation if there are concerns.

AI Reply for reviews and feedback makes it super easy for businesses to respond to customer reviews without breaking a sweat. With AI Reply, you can use the chatGPT technology to generate responses to customer reviews in just a few minutes.

The new Social Proof Library has been launched to give you even more flexibility in creating beautiful banners from your reviews. You will find now not only the images you created yourself in the library, but also auto-generated banners from reviews that meet specific criteria. Furthermore you can use the library to download your Social Proof Banners for posting on social networks or send them to yourself via WhatsApp, and add banners to the Social Proof Carousel or the UGC Library.

We just added new ways to show cast your most compelling reviews content. Use the Nuggets Bar Widget as an inline element or a sticky bar at the top/ bottom of any page to display those review snippets you are most proud of. Dashboard > Publishing > Widget Library > Review Nuggets Bar Widget

Use it to encourage more UGC, increase subscription conversion rates and drive sustainable growth at scale. Some examples on how to use the integration: Create unique flows for subscribers, Enable tagging for reviews, include the subscribe button in shoppable galleries. Add it here: Dashboard > Integrations

👍 The new customisable widget shows your overall rating and review count. It can be added as an inline element or a sticky bar at the top/ bottom of any page. Take it for a spin: Dashboard > Publishing > Widget Library > Rating Bar Widget

Users can create and manage multiple versions of one widget. For example you can display a 'UGC Collage' on the Homepage but use 'UGC Carousel' on product pages, giving you greater flexibility to experiment with the various designs that are available within our widget editor.

The Shopify App Store got a redesign to make it easier for apps to be discovered and communicate their benefits to merchants. We updated our App Summary and Feature listing to make it easier to be found by merchants.

🚦For more control over your data, customers can now integrate HubSpot through our invitation flow feature. Simply add an Integration step after sending an email and select "Send to Hubspot".

We added an 'upcoming integrations' section to the integration library including the option to leave an integration-request. We will collect those suggestions and work on future integration accordingly to customer demand. So don't miss the opportunity to include your ideas: Dashboard > Integrations‍

🤖 Our AI system analyses new reviews and suggests snippets that could be turned into Review Nuggets. You may approve or delete the suggestion and then activate/deactivate them in the product- or company tab. See for yourself:‍ Dashboard > Nuggets > Manager

You can now embed Surveys also as inline popup or in expanded form on your page.

The surveys widget can be now be injected automatically (no copy/paste of any code) to Shopify checkout pages. This includes the options to set up specific audiences and that the widget can be displayed as inline popup or in expanded form.

🤘 Customer feedback surveys are a key component of a successful growth strategy. With our new Survey Feature they are now incredibly easy to implement and act on.

With the new 'Opportunities'-tab within our Nuggets feature you will find a list of how many reviews and nuggets each product has. It helps you identify products without nuggets.

To make the most of review syndication and connect with the 1.3+ billion monthly shoppers active across the Bazaarvoice network, you’ll need an active Bazaarvoice account. As a REVIEWS.io customer, this can be a distribution only account, and must be set up through our unique referral link. Once your account is opened, and your product catalog uploaded to Bazaarvoice, you can get the integration up and running. If you need help contact us via Live Chat.‍

The Attributes interface lets you now structure custom invitations to gain actionable insight from product and company reviews. It’s where you’ll create and control the additional questions you want to include in review requests.

💪 You can now bring everyone together through your REVIEWS.io dashboard with comments, notifications and assigned tasks based on review ratings and sentiment. It’s all part of our latest feature release, built with collaboration in mind.

🕺 We’ve teamed up with intelligent site search platform Findify for our latest integration - creating greater value for mutual clients who want to sell more by selling smarter. Key Features are the stars displayed against personalised suggestions and search filter based on star ratings.

Our latest integration with Searchspring combines smart search with social proof, giving you even more of the tools you need to convert purchase ready customers.

You can now manage photo reviews, videos and Instagram mentions all in one place - thanks to our updated UGC feature making it easier to tag any image and create shoppable UGC galleries.

Highlight the most compelling parts of reviews and publish them as standalone snippets with our new Nuggets Feature. Share those keywords and phrases that are most persuasive and most likely to encourage sales.

We just rolled out a game changing update and are now proud to offer the most powerful Klaviyo integration of any review provider.

👩‍💻 Our growing list of technology partners just got a new addition in the form of Dotdigital. This customer engagement platform transforms data into personalised, cross-channel brand experiences - and our seamless integration brings review data and UGC into the mix. You can pair the platforms up in one of two ways. One option is to use it as a standalone integration, where all review data collected through us is sent to your Dotdigital account. The second is to use it in a sequence built with our Flow tool. Here you can pick and choose the data you want to transfer.

Selling on the second largest eCommerce marketplace just became more profitable with our Walmart partnership. Syndicate reviews collected through REVIEWS.io to enhance product listings and generate more sales with influential UGC.

🔥 Our developers have been at it again and built another seamless integration for REVIEWS.io users - this time with text message marketing platform, Attentive. By pairing these two solutions, brands can generate more UGC and use review data to inform smarter SMS campaigns.‍ Connect your Attentive store here: Dash > Integrations > Attentive

Earn up to $2,500 for referring a new brand to REVIEWS.io plus the business you refer gets 3 months free.‍If you're an existing REVIEWS.io client, login to the dashboard and copy your unique referral link. Alternatively, if you are new to REVIEWS.io, fill out the referral form.

As its name suggests, our newest tool is all about video - video from you, and video from your customers. It allows you to record your review invitations, so you can deliver much more engaging, much more personal feedback requests.

We are thrilled to announce that we finalised the development of Influence.io - the perfect plug-and-play solution for Loyalty & Referrals. With an easy Integration and smooth connection to our REVIEWS.io product it is the perfect solution for fast growing eCommerce brands.

All our new widgets are mobile-friendly and highly customisable to match your site's styles.

We updated our 'Questions & Answers' widget to give you more customisation options with CSS variables.

📸 Poet.so started as a tool to capture and share tweets as beautiful images. With the latest update you can now create free social proof banners from REVIEWS.io and Shopify. Explore all the options here: poet.so