Understand and measure guest satisfaction by gathering guest feedback & survey responses in the store while they are at the point of experience!
Change the look and feel of the app to match your store's brand or add custom questions to get more insights about your customers' satisfaction.
You can ask your customer for reviews in two ways. These methods include: asking for the review while in-store or asking for an email or phone number and then following up when they have left the store.
Collection via SMS is 3x times more effective than email review collection and 80x more effective than a paper based review request.
In an addition to email review invites, many companies use the in-store app to collect their reviews as well.
Reasons to use the in-store app:
Whether you're on an iPhone or Android, download the in-store app and start measuring satisfaction and gathering feedback at the most relevant time, while the buyer is still in your store.
We have created an intuitive in-store app deployment software which means you can set up in-store apps in minutes.
Conversion in store is far greater compared to email review collection. This method of collection is perfect for companies that have physical stores.
Tag reviews with branch name to identify how a particular store is rated.