Viking Direct Reviews

“ Wrong items on two occasions.Dreadful confusion over invoices ,returns being credited. CHARGED £50 on 0800 number I was not aware I was using. Dreadful company that I will not use again. ”

“ Customer service along with their returns and refunds is shocking from my experience. ”

“ Can’t be compared to Amazon, who offer trouble free returns and replacements. ”

“ I took 5 days off work waiting for someone to collect a returns appliance. No one came to collect and the company never gave me any updates. I had to phone them so many times to rectify the situation. I have just received a phone bill for over £70 as a transpires their calls are not free. ”

“ Viking Direct have the worst customer service I have ever experienced, they claim they offer ‘hassle free returns’ this is far from the truth. They claim they have a pick service that will collect your order for a return, however over a week has passed and they claim they will come the following working day, yet the collection service have still not come to this day. Honestly terrible ”

“ Item on order did not turn up. Still waiting for a refund after more than a month. Truly dreadful customer service. No-one returns emails or calls. ”

“ Awful returns process. Collection driver arrived on wrong day then did not turn up at all on another day. I received no call back when I raised a complaint the first time. I would not recommend ”