Virgin Holidays Reviews

2.7 Rating 222 Reviews
B-
Happiness Grade
B-

Customer Service - Average

65.52%
Industry Average
We recently used Virgin Holidays for a trip to Barbados. From booking to our return home we had First Class service from Virgin. I would highly recommend and will definitely use Virgin again 10/10 !!
posted 6 years ago - Graham Lodge
Just come back from two weeks in st Lucia booked with virgin. Had excellent service throughout from the moment we booked, flight service, holiday hotel and virgin reps were excellent. Thank you we really did unleash our mojo!
posted 7 years ago - Andrea Crowley
Room service was excellent, with option of fresh towels twice a day.
posted 8 years ago - Sally Bickle
As above nothing more to say keep up the excellent service
posted 8 years ago - Richard Whittaker
I called the customer services department and in truth was lied to and fobbed off by the individual who answered my call.
posted 8 years ago - Benjamin
went on a virgin fly drive holiday many years ago and was impressed with the service and experience, so now, more years later than I care to mention, I'm using virgin once again to take my 2 boys for what I hope will be a holiday to remember. website was clear and easy to use, a couple of hick ups in missing the obligatory T+C's but didn't distract to much from the experience.
posted 8 years ago - Stephen Knight
Virgin Holiday website is by far one of the best to book a holiday. It is clear easy to navigate and I love it . Can't wait to experience another Virgin Holiday. Looking forward to it already . Five star service . Holidays at it's best . Customer Service second to none.
posted 9 years ago - Anne Bell
My booking process couldn't have been simpler, I had a small query regarding baggage allowance so I called the helpline and was answered by a extremely helpful customer service staff member and my entire query was resolved in under 3 minutes! Would not hesitate to recommend. And all for a lot more competitive price than their competitors. Thank you!!
posted 9 years ago - Mandy Drage
EXCELLENT SERVICE WE WOULD NOT BOOK WITH ANY OTHER HOLIDAY COMPANY
posted 9 years ago - JANET WALKER
This will be the fourth time I have flown with Virgin since last April (And to the same Hotel - The Savannah Beach) Love the service, unbeatable. Thank you all for your behind the screen hard work very much.
posted 9 years ago - CAROLYN CHEETHAM