“The present itself ( a bottle of personalised gin) is great and well presented / packaged however the delivery company lied about making a delivery 2 days running which meant I had to wait longer and buy another present which put me off ordering again which I was about to do and have subsequently bought a similar product elsewhere.”
Dear Andrew,
We apologise for the inconvenience caused by the delivery company delivering your personalised gin. We understand the delayed delivery caused frustration and disappointment, and we sincerely apologise for the inconvenience.
We take pride in ensuring that our products are delivered to our customers promptly and efficiently. However, it is unfortunate that the delivery company failed to meet your expectations on this occasion. We have discussed this with the courier service provider and will work with them to prevent such occurrences from happening again.
If you choose our services again, kindly contact us at info@wessexdistillery.com, and we will arrange for a different carrier company to handle your delivery. Alternatively, we can closely monitor your order to ensure it is delivered successfully.
Once again, we apologise for the inconvenience caused and hope to have the opportunity to serve you better in the future.
Best regards,
Wessex Distillery Team
“Wessex Distillery have created beautiful favours for my wedding. The attention to detail was brilliant and the labels are lovely. They were delivered so quickly too. Excellent service.”
“Wessex Distillery made us happy with a personalised logo on the bottle of gin of my late Dad. Very good on line service and over the phone. I would highly recommend.”
“Very pleased with my purchase.
Great personalised bottle, definitely recommend spending a little extra to buy the Wessex gin glasses too.
Lovely to drink from.
Thanks very much.”
“Being very much a fan of Wessex Gins I recently purchased a set of gin miniatures for a friend as a gift. She was thrilled. Thank you for helping me make her day!”
