“Worst rental experience of my life - beware!!! Do not rent here - go to Worthing branch instead. I've rented all over the world and in third world countries where its not advised to rent, and NEVER EVER had such a horrible experience.
Rented a van here, which stank of sick and has damage all over. The employee took me around the van and pointed out the damage but at no point did he look at the tyres. So off I went.
On return, the same employee went to "inspect" the vehicle, and coincidentally went straight to the rear tyre and looked at it for over a minute as if he was looking for something. Sure enough, he found some tiny splits (pictures attached, with "damage" circled), which he said he will charge £200 for and keep the deposit! Tyres are wear and tear item, and the splits found would pass any inspection and MOT (not "Deep Enough To Expose Cords or Plys"). This kind of "damage" can be found on 99% of cars, so basically these guys can keep your deposit if they want do.
I argued with the intern and the branch "manager" for over half an hour but they story seemed very rehearsed and they didn't care.
So don't be tempted by the cheap prices, they fully intend to keep your deposit! Note that Excess Protection at £25/day extra does not protect against this as it only reduces the excess to £250!!!”
