“I ordered men’s muck boots!!Welligtons In December for my hubby they split after wearing a few times I was told to post back at my cost so I did! I was told after 2 weeks that I should have returned in clean condition I did rinse them before returning them but they are field wellingtons!! They then took 4 more weeks to process!!! NO COMMUNICATION AT All, I did originally ask for replacement as they come with 2 years warranty, I just got a refund for the boots NO POSTAGE REFUND!! I spent £9.99 in total for postage costs!!! AVOID THIS USELESS COMPANY 😡😡”
“Don’t buy anything online from these jokers, bought my wife some berghaus boots for Christmas as a gift, they arrived in a plastic bag with no box, no product or care information, no tags, just a previously USED plastic bag, complete joke, they were obviously ex display which was not stated on the web site, how can I give these boots as a gift !
Was then refused a refund on the return postage that I had to pay to return them, so out of pocket as well, disgusting would go near there website ever again”
“I paid £150.00 plus postage via Gaynors Amazon selling site. What I received was a pair of boots with a Gayners shop price tag on them of £99.99. When I checked their website... www.gaynors.co.uk they were selling them for £89.99. The boots were also delivered in a "Merrell company" box and not the original "the north face" company box suggesting to me they were ex-display stock and not brand new out the box stock. When I contacted Gaynors to point out their "mistake" I was told in no uncertain terms by their manager "Rob" that they had done nothing wrong and that the fact I paid the Amazon price of £150.00 plus p&p was not their problem but mine and they are quite at liberty to sell at such vastly different prices if they so wished. They totally dismissed my complaint and were not interested in customer satisfaction. Shame on you Gaynors.”
