“Last Sunday I was given the complete run around your boat sales team.
I came to view the boat on Sunday and complete the sale. I was expecting to be able to move onto the boat and any problems the boat may have had to have been checked over before I came to save a wasted journey, this was not the case.
Before I signed any paper work I wanted to have a look and test everything to see if it works before the deeds are signed
the previous owner showed us around when he came to the engine bay it was full of water. He said there shouldn’t be that much in there and he couldn’t work out why there was. He was concerned as he couldn’t work out why that was there. He even said that you were to sort out any issues about the boat before we came to test it.
I felt I couldn’t complete the sale as this discovery was worrying and could be, for all I know, a major problem that needed to be looked at.
The issue I have is that before we ventured out on our long journey the boat should have been looked over that morning first thing. Had this of been done we would have expected to have been called and told not to come today until the problem of why the water was there was solved. As it happens this wasn’t done and a consequence of this was that we was totally put out and messed around.
So myself and my partner had spent the whole of Saturday planning what to bring, preparing, getting it ready, loading it into the van ready for our move onto the boat. The next morning, we travelled a long way from near london to your marina to sign the contract and collect the boat only to discover this issue ourselves.
This marina completely wasted our time, we were £50 out of pocket for the journey, we are now going to have to repeat again. The staff were full of excuses and i found the way we were treated unacceptable and shocking.”
