OFFICE Shoes Reviews

“ Ordered shoes, sent me the wrong size, sent them back the same day. Checked tracking and the warehouse had received them, emailed and asked where the refund is, had to provide proof of return, did that the same day. Advised 5 days for refund. 3 weeks later still waiting, have asked for it to be escalated keep getting fobbed off. Ridiculous. ”

“ Only two pairs were refunded, and Office has refused to refund the remaining two, even though the items were no longer in my possession. ”

“ Emailed customer service, they asked for pictures, I didn't reply in a few days so they came back to me saying that the orders go through multiple people who check the contents, as the parcel was in tact, there's nothing they can do and i should contact my bank if i want a refund (though they never saw any pictures of anything so how did they know the parcel was intact? Obviously a canned response). ”

“ Terrible, took my money and trainers never arrived then told cant give me a refund because under investigation, use another company if you actually want the product delivered otherwise will be out of pocket like me. ”

“ Despite this, Office refused to issue a refund, even though the shoes were clearly faulty and the issue was reported on time. ”

“ wrong shoes delivered and late. Utterly pathetic standard response by customer services. 10 days+ to return at your own expense for them to assess if they are at fault and then maybe another week or so to refund my postage and send out another pair. So rubbish its no wonder they have such poor reviews across all sites ”

“ I then have been chasing them for a refund, sending emails. ”

“ Ordered shoes for a birthday present with 3-5 days delivery. A week later hadn’t received a depsatcg email so after 4 attempts to get some clarity on live chat I was eventually told there was no stock and I need to wait until they have stock but order may be cancelled. Absolutely no information other than this and still not able to get refund. Ridiculous customer service ”

“ Paid for next day delivery but didn't turn up. Asked for it to be delivered the next day and it was returned to office. I asked for a refund and was told when the trainers are returned I will get a refund, now into week 3 and no sign of a refund. Poor customer service would not recommend. ”

“ Then they tried to make it difficult to get a refund. ”