OFFICE Shoes Reviews

“ A joke of a service as well as frustrating, when things go wrong and it's their own doing. ”

“ Poor customer service as needed to exchange for a larger size having been given a pair of trainer for my birthday. As outside the 28 day period they would not change even though I explained I had been bought them by somebody else and they had not been touched! ”

“ Ordered shoes for a birthday present with 3-5 days delivery. A week later hadn’t received a depsatcg email so after 4 attempts to get some clarity on live chat I was eventually told there was no stock and I need to wait until they have stock but order may be cancelled. Absolutely no information other than this and still not able to get refund. Ridiculous customer service ”

“ Returned a pair of shoes on 31st May via Yodel then heard nothing for 10 days so contacted Office customer service. They said they had not received the package and could I provide return receipt which I did. They said they would contact Yodel and get back to me in 48hrs. Heard nothing! So I emailed again and was asked again to provide return receipt! Still waiting! Come on Office customer service get you act together! ”

“ Paid for next day delivery but didn't turn up. Asked for it to be delivered the next day and it was returned to office. I asked for a refund and was told when the trainers are returned I will get a refund, now into week 3 and no sign of a refund. Poor customer service would not recommend. ”

“ The worst customer service ever experienced. ”

“ One star review I’m giving one star as the shoe I received was scuffed had stains on them and even my other item I didn’t receive contacted customer service and the offered 10% I paid almost £300 Will not be buying again the person that took this was Alice no help at all ”

“ Customer service is awful. Click and collect order, I never collected as the shoes wasn't needed anymore but got marked as collected and won't give me a refund. No proof that I 'collected', looks like an employee had a nice new pair of shoes. ”

“ I had an awful experience with Office Shoe's customer service. ”

“ I bought a pair of shoes online advertised as ladies. When I got them they were too small and too tight. Looking inside they’re labelled girls. Despite sending 4 emails they are not interested in customer service and I have to pay to return these children’s I will NEVER buy from this company again. Shocking lack of interest in customers. ”