OFFICE Shoes Reviews

“ Terrible service Yodel driver placed my parcel in a unsupervised mail room of a block of flats near mine ( I have my own entrance and letter flap ) . ”

“ Omg worst customer service in Westfield Stratford. Manager name is Sofie need need to learn how treat customers. Came to shop to rerun my item and they didn’t accept as I used only once ”

“ You have to wait ages to someone contact to you because they do not have customer service you can talk and their live chat never respond to you. ”

“ Terrible company, sent wrong shoes and asking me to now walk to a shop far away to send them back after taking 4 weeks to conclude the shoes were wrong after they asked me to send photos!!!! From: OFFICE Customer Service Date: Friday, 14 July 2023 at 14:31 To: G Subject: RE: Order Despatched Hi XXXXX Thanks for your email. ”

“ Horrible service, please make yourself a favour and don't buy from Office. Ordered online and the parcel never arrived. On top of that, they would not issue a refund. Never experienced something similar, just extremely bad service. ”

“ Really poor form and terrible customer service. ”

“ When I chased OFFICE again they told me the parcel had been lost, funny how they seem to use that one liner a lot yet do nothing about the courier service they use to rectify the issues for customers. ”

“ The assistant in store phoned customer services and was asked to take photos of the boots. ”

“ The customer service help chat is terrible, I’ve tried to contact multiple times and each time have been waiting in the queue for over an hour! I bought shoes a month ago and they were never delivered and sent back to Office. Office have been awful at helping and trying to resend the shoes. Never order online with these people!! ”

“ I will never shop in their store again and the customer service is terrible. ”