“This review refers to the Trailfinders travel agency, not the Safari itself or the company who runs it.
Awful experience. We spent almost 6 days out of a 14 day vacation stuck in airports and crappy airport hotels. A waste of time and money (because they did not cover our extra expenses, of course) that could have been avoided had they booked the flights we asked in first place (we even offered to pay for them ourselves on top of the vacation package) A travel agency who won't even book a flight? What is the point? And, by the way, the seven-day safari in Kenya is actually only five days. Day one is spent stuck in one of the worse hotels we've ever been to, without even an outdoor area! and Day 7 is spent driving back to the airport. I've never dealt with such an incompetent, dismissive, disrespectful and deceiving company. Do not recommend.”
“We had no support in contacting Air France to get our delayed luggage delivered whilst on a Treasures of Cuba tour. We had to endure 11 days without any luggage and personal essentials in a country where you cant buy/source replacements. We also have no support now home in gaining any compensation for loss of enjoyment and pain/suffering. They inform us they have no leverage or influence on luggage problems. When we did manage to get to a phone line always plus 40 in the queue. Email responses were not helpfull in anyway.”
“Been using Traifinders since 2008 never any problems , but in recent years there customer service has gone down hill and long waiting times in phone queue , unfriendly staff , unrelible staff that don't call you back , I basically lost my booking which was primarily booked according to the gentlemen, he did not call me back , so I had to call back then was told it would be a extra £200 .
Never use them again”
“Currently in the USA on a Trailfinders vacation.
Car via Alamo is not as ordered. Contacted “urgent assistance” at Trailfinders UK only to discover its full of untrained, unhelpful, arrogant fools who do nothing to help. And I do mean NOTHING. Once Trailfinders (UK) have your money you don’t exist to them. They’ll try every trick in the book to do nothing. They are 100% untruthworthy.
Got a problem? … expect no help from their helpline.
Want a manager response? … expect to hear nothing.
Like to have a normal conversation with an intelligent person? … forget it.
The UK team are dreadful. DO NOT BOOK WITH TRAILFINDERS. THEY ARE SIMPLY APPALLING.”
“No reserved seats on our £5500 special holiday!?
We booked a celebration holiday in St Lucia in Feb 2017 with TrailFinders who failed to reserve our premium economy seats on Virgin Atlantic both out and back. Consequently we had no confirmed flight bookings until 48 hours before on way out and 2 hours before on return flight. This caused us both high stress and unnecessary time spent trying to resolve especially in St Lucia for return flight. Lots of apologies and a token compensation voucher off next holiday!! ...which we will NOT now be taking with Trailfinders??”
