“Most orders go well but its a defining factor of the quality of a supplier to recover a situation when something goes wrong - as happened with my order. The manifold of the twin set became bent in transit which meant the whole rig was unusable. However, Aquanauts stepped up and despatched replacement parts without any delay which meant that the diving I had planned to do with this set went ahead as planned. So big thanks to Derek and the team.”
“My purchase was very seamless, they didn't have the stock of my initial order but gave me a call to discuss another option for my mask which turned out to be better than what I'd ordered - really appreciated the advice!”
“My 8 year old daughter did a try dive with Aquanauts and they were so lovely. Very calm, patient and understanding and she absolutely loved the experience of sitting on the bottom of the pool and swimming around with fins on!”
“On realising a pre order would take too longer I asked to change to a different product, this was no issue, was processed quickly and arrived the following day, very happy”
“I organised a dive charter for the May bank holiday weekend and the whole experience was fantastic - particular thanks go to our skipper Will who was friendly, professional and went the extra mile to make sure we had a top weekend.”
“I'm hugely impressed with the service from Aquanauts. I've dealt with them in the shop, directly by email and via their online store. On every occasion the service has been impeccable. Quick, polite, attentive responsive and able to offer a great deal on a complete scuba package. They seem to be able to get their hands on stock quicker than some other UK stores and dispatch it rapidly. It's become my go-to store for all my SCUBA needs.”
