“I placed my order over two weeks ago but I have yet to receive it, and this was meant to be a Christmas gift. And according to FedEx they haven't even received the package yet. My biggest issue though is that I have tried to contact this company via their website and via email, but I have yet to receive any response from them, days later. I can't speak to the quality of their products, but so far their customer support and service has been non-existant.”
Hi Taylor,
We are so sorry to hear about the delay with your order, especially given that it was meant as a Christmas gift. We completely understand your frustration and sincerely apologize for not meeting your expectations with both shipping and communication. This busy holiday season, combined with unexpected shipping delays, has unfortunately impacted our response times, and we are truly sorry for the inconvenience this has caused.
We have passed your feedback to our management team as we continuously strive to improve our processes. I believe we’ve already resolved your issue, but if there’s anything further we can do, we’re more than happy to assist. Additionally, if you'd like, we’d love to offer you something as an apology for the frustration you’ve experienced. Please don’t hesitate to reach out to us directly.
Cheers,
Team BADESOFA
“I had the same issue as Katherine who posted her review 3 days prior to mine. Order placed, payment made, label created… but no shipment of the product. It took days to get a response from customer service, but I did finally hear back and the rep offered a very reasonable solution - send out a new package all together. I was told I would receive tracking number for the new shipment but that never came. I attempted to contact customer service several times and never received a response. I figured the new order wouldn’t be sent out, but thankfully, the package arrived today.
Overall, it was a frustrating process with working with this company. Hoping the product is quality and makes up for the several headaches.”
Hi,
We are genuinely sorry for the frustration and hassle you’ve experienced, and we truly regret the delays in resolving your issue. Due to the influx of inquiries and shipping challenges during the busy season, we weren’t able to address everything as promptly as we would have liked.
That said, we are glad to hear that CK was able to resolve your concern and get your package to you. We hope that, despite the challenges, you’ll find the product meets your expectations. We always strive to do our best to provide a positive experience, and your feedback is valuable to us.
Cheers,
Team BADESOFA
“After ordering this as a Christmas gift on 11/30, and tracking the gift for the last 2.5 weeks with no update whatsoever, I contacted customer service. The FedEx tracking still says “label created.” The first response was immediate and every response there after has happened DAYS later, if at all. I have most recently sent 3 follow up emails requesting a status on where my package is with no answer. At this point someone should admit there’s a problem or at least try to send a replacement item? But nothing. Instead, I’ve been given the run around to keep tracking my package and completely ignored. If you have production problems then admit that? I even reached out to customer service via Instagram and at first the response was “what is your order number let me help you” and once I sent it I was literally left on read. READ! Which is a joke bc the company continuously posts stories on ig advertising “before Christmas delivery if ordered by 12/15”…… I am beyond frustrated. Clearly these products are not cheap and this entire process has left a horrible taste in my mouth. I hate to be this person but with being ignored by multiple people I just want to know where and when my package is arriving.”
Hi Katherine,
We are deeply sorry for the frustration and inconvenience you've experienced with your order. We understand how disappointing it is, especially when it's a Christmas gift. We sincerely apologize for the delays in communication and the lack of updates on your package. This is not the experience we want for our customers, and we truly appreciate your patience during this busy holiday season.
Please know that your feedback has been passed along to our management team as we work to improve our processes. We do believe that your issue has been resolved, and we hope it has been sorted to your satisfaction. We are also more than happy to offer you something as an appeasement for the inconvenience you've faced. Please feel free to reach out via email, and we will be glad to assist you further.
Cheers,
Team BADESOFA
Hi Maxwell,
We are sincerely sorry for the mix-up with your order and the wrong color seat bath pillow. Please reach out to our customer support team, and we’ll be happy to assist you in resolving this issue as quickly as possible.
Thank you for bringing this to our attention, and we appreciate your patience!
Cheers,
Team BADESOFA
“Love both of the pillows I received. The back pillow is so comfortable and the foot pillow lets me rest comfortably in the tub. I’m short so it used to be a struggle. Really high quality product and shipped promptly! Would definitely recommend!”
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