“$300 bath pillow shipped via USPS. Terrible service. Still have not received after two weeks. Totally missed the opportunity to deliver before Christmas. And you’re asking me for a review. Terrible service.”
Hey Eliot,
we are sorry to hear that you are not happy with our choice of delivery service. Unfortunately we do not see a problem in choosing USPS since we only got positive feedback from our customers.
However, we do understand that longer delivery periods, especially before Christmas, can frustrate. We are happy to take back your return and refund you the whole amount.
We hope you can give us another chance and visit our shop again.
Best regards,
Team BADESOFA
“I am uncomfortable ordering online but it went smoothly…. I procrastinated for so long the product I wanted was sold out. I purchased a gift certificate and received confirmation and certificate by email immediately”
“Slow to respond customer support. Twice my order and invoice were updated incorrectly when it was clearly indicated on the emails I sent what I wanted to order. I received a notification that some other items I wanted were restocked, which is why I reached out to amend my order. I was then finally invoiced for these items correctly, I paid, and then received an email a few days later that one of the items actually wasn’t back in stock.
Terrible experience, especially given these were purchased as a gift. And I have still yet to receive anything.”
Hey Jesse,
we are sorry to hear that! We will take a closer look at your order and reach out to you via our customer service immediately! Thank you for your patience. We apologize for any inconvenience.
Best regards,
Team BADESOFA
“I’ve written twice to return my order and no one has gotten back to me.
Order #7418
A return receipt sent to wndyfrg@gmail.com would be appreciated.
Wendy Ferguson
404-983-7967”
Hello Wendy,
we are sorry to hear, that you haven't received your return label. We will reach out to you as soon as possible.
Due to the holidays we recognized a higher volume of requests at our customer service. We apologize for any inconvenience and thank you for your patience.
Best regards
Team BADESOFA
“I had to return it because it’s too big and heavy for my tub which is standard.I will purchase the foot pillow to use as it is smaller whenever you restock them.The rep did send me a return label so I returned the pillow”
“The imaginary pillow is great for my back. It really provides great support. Lovely how you keep getting emails about how the product is when its still sitting in the warehouse. Here's a picture of me holding the product received”
“I found BADESOFA through a social media ad. The website was very user friendly and the dimensions made it easy to find the correct size. The product also arrived earlier than expected which was awesome!”
Hey Robert,
we are sorry for the long delivery. We noted the expanded shipping period in our shop which should have informed you about that. If not, we apologize for the inconvenience.
We are happy you received your parcel right before Christmas.
Enjoy your product and we hope you visit our shop soon again!
Best regards
Team BADESOFA
Hey,
it is possible to move the sand weight in the cushion. Just open it up and replace it. Its even possible to remove it, if not needed.
Best regards
Team BADESOFA
