Dentocare Reviews

Name: Dentocare
Rating: 4.63

4.6 Rating 1,885 Reviews

91 %

of reviewers recommend Dentocare

Company Reviews

Product Reviews

593

Questions

Visit Website

Phone:

020 8459 7550

Email:

sales@dentocare.co.uk

Location:

Unit 14 Iron Bridge Close, Iron Bridge Business Park, London
NW10 0UF

Write Your review

Tell us how Dentocare made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Dentocare 5 star review on 15th January 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great products with a fast and efficient service!”

Helpful Report

Posted 4 years ago

“Very efficient and smooth.”

Helpful Report

Posted 4 years ago

“Took so long for the order to be delivered that I'd forgotten all about it. But then it was only for some samples so wasn't urgent.”

Helpful Report

Posted 4 years ago

“I recently purchased some trial packs of Xylimelts. They arrived promptly and turned out to be just what I need.”

Helpful Report

Posted 4 years ago

“Do not seem to be as strong as they used to be and bend too easily.”

Helpful Report

Posted 4 years ago

“Excellent experience using the web site and was delivered next day, no issues with my order at all. Will definitely order again.”

Helpful Report

Posted 4 years ago

“Good service, Prompt delivery”

Helpful Report

Posted 4 years ago

“My first few purchases were very promptly delivered with no fuss,but my last order was suddenly cancelled after five days,a subsequent replacement,order was not dealt with until my email enquiry ,some days later. But then delivery was prompt”

Helpful Report

Posted 4 years ago

Dear Linda Thank you for your feedback. Unfortunately when you placed your order we had very low on stocks due to our delivery being delayed at the port and therefore we took the decision to cancel your order and notify you accordingly via email. I do apologies for the delay that you encounter in responding to your email to, we would normally aim to respond to all emails within 24hours (working days Monday to Friday) but we have obviously missed this aim on this occasion. I do hope that this has not tarnished your experience with us and look forward to seeing another order from you soon. Kind Regards Dave Ellery – Customer Services Manager

Posted 4 years ago

“I-ve always had efficient service with orders arriving speedily.”

Helpful Report

Posted 4 years ago

“Very prompt delivery”

Helpful Report

Posted 4 years ago

“Website easy to use. Good price, good service and prompt delivery”

Helpful Report

Posted 4 years ago

“After some research, I ordered a 'SlimComfort' dental guard, as described and pictured on the website. However, what I received after a few days was a different product in different packaging, an 'UltraComfort' model. After I sent an email asking for a return or replacement of the wrongly delivered item I received an email two days later stating 'sorry to hear that you have still not received your order. (...) allow a few more days.' Bad communication and customer service. If replacing the product was a problem, I would at least have liked an explanation. At this point I decided against emailing again and just tried out the wrongly delivered item. It is ok but I cannot shake the feeling that the originally ordered item would have fitted better. I would not order from DentOCare again.”

Helpful Report

Posted 4 years ago

Dear Patricia Thank you for your message. The manufacture recently updated the descriptions for their products but unfortunately, we were delayed in updating our site. I can confirm that this has now been actioned. The Slim comfort and the Ultra comfort are the same product, just with a slightly different naming convention. As for the customer service, I do apologise for the delay that you encounter in responding to your email too and the incorrect message that you received. We would normally aim to respond to all emails within 24hours (working days Monday to Friday) but we have obviously missed this aim on this occasion. I do understand that you have not received a very good experience from us but rest assured this is not our normal standard. I do hope that this has not tarnished your experience with us and look forward to seeing another order from you soon. Kind Regards Dave Ellery – Customer Services Manager

Posted 4 years ago

“easy order. Quick delivery”

Helpful Report

Posted 4 years ago

“The service was good but I did not like the product.”

Helpful Report

Posted 4 years ago

“Delivery of goods ordered was fast and received at home without any problems. I would recommend you to any friends and family who are looking for dental products from a trusted supplier”

Helpful Report

Posted 4 years ago

“Unable to rate products as they have yet to arrive. Shouldn't take 10 working days to arrive.”

Helpful Report

Posted 4 years ago

“Very poor service. Still waiting for my goods two weeks later despite paying for express service. Quite frankly I am dismayed and will not be using this organisation again.”

Helpful Report

Posted 4 years ago

Dear Gwenan, Thank you for your message. I do apologies for the delay in you receiving your order. Unfortunately due to a miss communication with our warehouse this item was sent out via Royal Mail rather than the preferred method of despatch (next day carrier). As soon as we were aware of the error this charge was refunded. Please accept my apologies for this error but we have also taken a review on our processes to try to eliminate this from happening again. Kind regards Dave

Posted 4 years ago

“The only type of flossing for me, I love it”

Helpful Report

Posted 4 years ago

“we have never re ceiveid our order”

Helpful Report

Posted 4 years ago

Dear Paul, Thank you for your message, unfortunately due to stock availability we were unable to supply this item from your order, as soon as we were aware that the stock was unavailable, we refunded the payment and advised you via email that this had been completed. Kind Regards Dave

Posted 4 years ago

“They had what I wanted at a reasonable price. Items arrived well packed and on time.”

Helpful Report

Posted 4 years ago

Dentocare is rated 4.6 based on 1,885 reviews