“I've been using Game Nerdz for years, primarily for Magic: The Gathering preorders, but also for board games and gaming accessories. Throughout that time, I've consistently had positive experiences, and I'm especially a fan of their rewards program, which adds great value for repeat customers.
Most recently, I reached out to customer service regarding a preorder that was significantly delayed, arriving more than a month after the expected ship date. While the delay was ultimately due to the distributor (in this case, Wizards of the Coast) and not Game Nerdz, their customer service team was responsive, informative, and helpful throughout the process. They kept me updated and answered my questions promptly.
Based on my experiences, I would confidently recommend Game Nerdz to friends and fellow gamers looking for a reliable place to purchase games, accessories, and collectible products.”
“I own an extensive board game collection and GameNerdz is my favorite online retailer. Their Customer Holds policy, care in packing games prior to shipping, and competitive pricing make them an industry leader in the board game space.”
“I love the modern boardgame shift away from plastic. I know that means no protective wrap on the games.. but then it defeats the purpose to use so much giant plastic bubble wrap.... Can cardboard paper protection be used instead?
Also i had huge delays in shipping due to some confusion over my order and not being able to ship items? I didn't understand the explanation or the reason.”
Thank you for taking the time to leave us a review and for sharing your feedback on our packaging. We genuinely appreciate your insights, as they help us improve our services.
We take great pride in our packing process and strive to ensure that all items arrive in the same excellent condition in which they were sent. While we currently do not have plans to change from our bubble wrap, we want to assure you that it is recyclable.
Regarding your recent order, we're very sorry for the confusion you experienced. Upon reviewing your account, it appears that two of your orders were selected as Customer Hold rather than Standard Shipping at checkout. When items are released through the Holds tab, the system combines all items selected in that tab into a single shipment. In this case, the system interpreted it as two separate shipments, which unfortunately caused a delay in processing for one of them. We sincerely apologize for any inconvenience it may have caused. Our team is actively investigating this glitch to ensure it does not happen again in the future. Your satisfaction is important to us, and we are committed to resolving this issue promptly.
“One of the packs i ordered was definitely resealed based on how the cards were flipped around in the packs. I notified the company just so they could triple check their inventory so it doesnt happen to someone else and they didnt seem to care and just denied that it happened.”
“I have placed over 10 orders with Game Nerdz in the last 18 months (home and school combined) and they have been great. All but one of the orders was perfectly packed and the other time, they resolved the issue authentically. They are now my favored place to buy games and related supplies.”
