“I've been a long time supporter of Game Nerdz and have told others about the site too.
Unfortunately, I recently purchased a number of items including the newest expansion for Root which had a Kickstarter logo on the listing photo, and was in the Kickstarter area of the website. The only thing available from the original Root Kickstarter was the Expansion which included 2 additional items - a new deck and a hirelings pack.
I was surprised when upon receiving my items, it did NOT include the new deck or hirelings pack. Thinking this was an oversight given Game Nerdz clear avertising that this was the Kickstarter version, I contacted them. They said I could return the item, but they stated they made no mistake, refused to even update their false listing, and "no one else complained".
To be clear, the Kickstarter cost $50, as did the Game Nerdz listing, so nothing flagged me as being off in pricing. No other site is advertising the stand alone retail expansion as "Kickstarter", and I even sent customer service 4 other sites showing those sites listings DO NOT claim to have the KS version. Game Nerdz is advertising the wrong thing, but worse still is their refusal to fix their listing or admit anything wrong or misleading. They stated "well we got it from KS, so that's why it's there". But... they got the kickstarter version and SEPERATED the KS into 3 different SKUs - fine but that is RETAIL, not KS, so don't advertise it wrong.
Given the clear false advertising, I can no longer trust Game Nerdz to ship me what is actually advertised on their website.
I've spent thousands on this site, and will no longer support them given they refused to even update their listing, admit anything wrong, or make it right with me. They are taking it back as a return, so that's a positive.
Oddly enough, they could've just made this right by sending me the 2 additional items which are worth $22 (they paid less than this). Instead, they're paying for me to ship it back to them as a return, and the expansion is opened so they can't even sell it new. I'm returning other items too, so they're losing sales on multiple items plus the LOSS on the now used expansion. They're going to lose money on this transaction, and lose me as a customer. A smart business would make it right instead, and come out way ahead even in the short term.”
“The game came promptly--much quicker than I expected! It was very well-wrapped in bubble wrap & the game is in prestine condition. My fiancee loves it”
“You Nerdz are the goto game-buying choice for this Nerd. I appreciate that you always take good care in packaging orders and they are shipped in a timely fashion. I always recommend you folks. Cheers!”
“Love the single cards and prices on them. Sealed product is around market but there are always sales or deals going on. Game Nerdz is usually my go to and first stop.”
“Everything was great as it has always been. from my very first purchase up to this last one. Very knowledgeable and helpful when questioned.
Thks
Steve”
“scam watch guys will steal your money , they are the worst customer service i’ve ever seen you cancel an order they still ship it and charge and won’t return”
We genuinely appreciate your feedback and sincerely apologize for any confusion or inconvenience this situation may have caused.
To clarify, we did not receive a cancellation request for your order prior to its shipment. While we acknowledge that a return request was submitted, in accordance with our return policy, we are unable to accept returns on trading card items. This policy is in place to maintain the integrity of our inventory and ensure that all our customers receive products in the best possible condition.
We understand that this may not be the resolution you were hoping for, and we truly value your understanding.
“My friends always push for me to order from Miniature Market, but I always come to Game Nerdz as my go-to. You have surprises in stock others don’t and I’ve always gotten my order fast.”
