“I placed a preorder in March for a game releasing in April and received no communication or shipment from Game Nerdz until I followed up in late July. At that point they simply said my shipment had just been processed without acknowledging the delay or any error they may have made.”
We sincerely apologize for the wait on your Preorder and any inconvenience it caused. To confirm, the release on this title was delayed in production and we received stock of the item August 7th. We processed preorders as soon as stock arrived. For Preorders, admittedly we do not have any sort of alert system in place for when sates change, as unfortunately with board game items the dates we are given are usually just rough estimation and are always susceptible to change at any time. We appreciate your feedback.
“While I had some difficulty figuring out when my package would arrive, they made a fast delivery, and when the package was missing a few cards, the customer support quickly helped me contact the manufacturer and sort out the issue.”
“My order was sent to old address and I was informed there is nothing Game Nerdz will do about it if the person who received it doesn't return it.
I pre-ordered a game last year and have moved since then. I was informed that the shipping address is locked in when the I order is made, which seems unintuitive and archaic that even after updating my shipping address over 2 months before the order was shipped that it was not changed.
As the game I ordered is NIT a Game Nerdz exclusive and can literally be bought at most hobby sites and many department stores including Amazon & Walmart, since they made NO EFFORT to make things right with me and ship to my current address---as was recently done by Hasbro when they mis-shipped, I will not use Game Nerdz again and will warn all my gamer friends about them as well.”
“Item was delivered quickly and was packaged well to keep it safe in transit. While I had to pay for shipping, the cost was reasonable and the item itself was discounted, so my overall cost was still less than paying retail. This is the second time I've ordered from Game Nerdz, and I will continue to do so.”
“Game Nerdz does a great job, and they’re the first company I use whenever I want to buy brand new board games. Their customer service has always been exceptional, helping me combine shipping or cancel items I no longer want, and they always come through. I highly recommend buying from them to my friends and family. Don’t order from Amazon. Order from Game Nerdz and help this industry grow!”
“Fast shipping, great prices (cheaper than other game shops), and great care was taken when packaging the games. Each game was individually bubble wrapped. Will order again and recommend to everyone. Also an amazing rewards program that makes me want to keep making purchases.”
“Great experience ordering from GameNerdz. My package arrived promptly & well packaged. Also, I like their order & hold feature for free shipping. Thank you!!”
