“I not going to lie. With the lost of cool stuff inc with heroclix I thought id never find somewhere to get clix. I am happy to of found your place. However I felt the fulfillment took longer than needed. Nearly 5 days after my place order until I saw anything with my order seemed long. But that's okay cause I live in Texas and still got my order quickly after shipped. However, I was a little upset with my product being packed not to Carefully. If I could post pics I would. I hope this isn't a common issue. I will be still looking forward of giving this location another chance :)”
“Prices were good shipped as advertised. Purchased 2 games and both had dinged corners on the game box. All parts inside were unharmed so cosmetic only. For the price of these I wish the boxes were in perfect condition.”
“I paid nearly $65 for a Reality Fracture Commander deck. I told me to pick it up locally. I was under the impression that impression they had a LGS.. they don’t. I had to drive 20+ minutes one way to find some weird office style building and wait for them to pull my order off a shelf. They also needed a “photo ID” and I a handicapped. They made me walk back out to my car and get my wallet because apparently an email with the order number was not enough proof. Totally ridiculous. Oh, and then after I picked it up, I went to Target. They had about 8 copies of the same deck at msrp of 49.95. So this company overcharged me, didn’t deliver the product, and wasted my time having to go pick it up I will never order anything else from them and HIGHLY recommend going through any other company. Avoid this kind of treatment at all costs. Legit zero out of five stars.”
Thank you taking the time to share your experience with us. We're very sorry that your recent interaction did not meet the high standards we strive to uphold at Game Nerdz.
To clarify, for our valued Texas residents, we offer two options at checkout: Standard Shipping and Local Pickup. In your case, the Local Pickup option was selected for your order, which is why you did not see a shipping fee applied.
While we do have physical store locations, all pickups for online orders are conducted at our Richardson warehouse facility.
We understand that our policy requires an ID for all order pickups, which is implemented for security purposes to protect both you and our team. We sincerely apologize for any inconvenience this may have caused you given the circumstances. Your feedback is invaluable, and we are actively looking into alternative solutions to make this process smoother in the future.
“Game Nerdz has been an extreme game changer for my hobbies. For Magic and my recent venture into Warhammer Game Nerdz has been a source of affordable and reliant product, shipping, & costumer service. 10/10 would buy from again.
have already gotten multiple people to move to your service with amazing reviews from them!”
“excellent service! never had a problem and i always receive my order with exceptional packaging (everything is swaddled in bubble wrap to ensure the most comfortable journey for the products i order ;)”
