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Halo Reviews

4.2 Rating 6,290 Reviews

77 %

of reviewers recommend Halo

Company Reviews

About Halo:

Halo is a registered charity and social enterprise running 22 sport and leisure centres throughout Herefordshire, Bridgend County Borough, Shropshire and Swindon on behalf of the local authorities. We often discuss our status as a social enterprise, but many of our customers are unsure of what it actually means and more importantly, how it benefits them. Being a social enterprise means Halo trades for social purposes. We are a registered charity and 'not for profit' organisation, with no shareholders.

The money we make is ploughed back into the facilities.

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Phone:

01568618980

Email:

info@haloleisure.org.uk

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Halo 5 star review on 11th March 2024

Halo 5 star review on 16th February 2024

Halo 5 star review on 10th January 2024

Halo 5 star review on 1st January 2024

Halo 5 star review on 18th October 2023

Halo 5 star review on 2nd October 2023

Halo 5 star review on 10th May 2023

26

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely centre and friendly professional staff”

Helpful Report

(Maesteg Swimming Pool) - Posted 2 months ago

Dear Lorna,Thank you so much for your fantastic 5-star rating of Halo! We truly appreciate your kind words and positive feedback. It's wonderful to hear that you found our centre to be lovely and our staff to be friendly and professional. We strive to create a welcoming and comfortable environment for all our guests, and your appreciation means a lot to us. Thanks again for your support and for choosing Halo. We look forward to serving you again in the future! Best regards, Halo

Posted 2 months ago

“Staff always helpful and friendly. Instructors excellent and very professional. Great place to hold a kids party . Sometimes hard to book a place on some of the more popular classes.”

(Bridgend Life Centre) - Posted 1 hour ago

“It has everything to offer from water based exercises to lane swimming, from personal training in the gym to kegs , bums and tums”

(Hereford Leisure Centre) - Posted 1 hour ago

“I attend yoga, boot camp and legs bums and tums and attend 5 times a week. The staff are so encouraging and helpful. It’s a yes from me.”

(Ogmore Valley) - Posted 2 hours ago

“Staff are fantastic. Got me interested and have kept me motivated. Nothing seems too much trouble, from helping set up a training program to guiding me through a new machine and getting best use from it. Love the classes too”

(Bridgend Life Centre) - Posted 2 hours ago

“Great centre offering a diverse timetable of classes to partake. Good clean gym facilities and friendly helpful staff 🙂”

(Ogmore Valley) - Posted 2 hours ago

“Use the centre regularly for swimming - staff always friendly, pool is never crowded and everyone is able to enjoy themselves”

(Highworth Recreation Centre) - Posted 11 hours ago

“All staff are amazing. The classes here are very limited and there isn’t much notice paid to classes with consistant low numbers needing to be changed. There are no classes on a Friday or a weekend which is disappointing. Personally, I dont like the new gym equipment and find it difficult to use to the point I feel the treadmills are faulty so have stopped going in there. My husband stopped his membership because of this. Value for money is poor, I go here for local convenience. It is expensive for what you get.”

(The Bromyard Centre) - Posted 12 hours ago

“The centre always seems to get 2nd hand equipment from other centres. Which seems unfair as we all pay the same price for membership.”

(Garw Valley) - Posted 1 day ago

Hi Tracy Thanks for taking the time to review. Sorry you feel that way, in recent month 14 new cv machines in the gym and also we have added new kettlebells for our group ex programme. Thanks scott

Posted 5 hours ago

“Poor and old equiptment”

(Leominster Leisure Centre) - Posted 1 day ago

“Love the Pilates class, and water aerobics . Staff are friendly and so are the members.”

(Bridgend Life Centre) - Posted 1 day ago

Hi Pauline Thank you so much for your outstanding review, we are thrilled to hear that you love our Pilates class and water aerobics. Our staff and members strive to create a friendly and welcoming atmosphere for everyone. We appreciate your support and hope to see you enjoying our classes again soon. Halo Team

Posted 12 hours ago

“Poor changing rooms and showers and equipment always cast offs. Getting better but needs improving. peple are ok but sometimes sell involved and Down. One particular person is exeptional and understands your needs.”

(Ogmore Valley Life Centre) - Posted 1 day ago

“Always pleasant and helpful especially when I try and use my bus pass instead of my Halo card”

(Ynysawdre) - Posted 2 days ago

Thank you so much for your wonderful 5-star rating of Halo! We truly appreciate your support and feedback. We are thrilled to hear that you have found our service always pleasant and helpful. Your kind words about our team going the extra mile, even when you try to use your bus pass instead of your Halo card, mean a lot to us. Providing exceptional customer service is our top priority, and we are delighted to hear that we have been able to assist you effectively. Once again, thank you for taking the time to share your positive experience with us. We are grateful for customers like you and look forward to serving you again soon!

Posted 5 hours ago

“Facilities are good, although there has been some recent issues with the pool and steam room. Changing rooms are clean and tidy, showers are nice and hot. Majority of staff are lovely, friendly and helpful, although there are a few younger staff members who can barely smile or look up at you to welcome you. Sometimes the immaturity of these young staff members can be seen with them giggling and joking amongst themselves and making inappropriate comments towards people’s appearance/attire. It can sometimes make you feel uncomfortable depending on what staff are working.”

(Bridgend Life) - Posted 2 days ago

Hi Thank you so much for taking the time to share your feedback. We are delighted to know that you enjoyed your overall experience. We will take your feedback regarding staff immaturity and inappropriate conversations on board and speak with the departments regarding this to improve our customer service. Thanks again for bringing these issues to our attention. HaloTeam

Posted 12 hours ago

“I think highworth is rec is very good centre”

(Highworth Recreation Centre) - Posted 3 days ago

“Excellent staff, welcoming, helpful and friendly. Centre always clean, with a good selection of sessions.”

(Brockworth Sports Centre) - Posted 3 days ago

“I only use the gym at Halo Maesteg since the gym has been extended and updated it suits my needs. Staff are always friendly and equipment in the gym are good.”

(Maesteg Sports Centre) - Posted 3 days ago

“Really good choice of classes to suit everyone throughout the day and evening. All the instructors are really friendly. Always enthusiastic with their teaching and helpful.”

(Bridgend Life Centre) - Posted 3 days ago

Hi Katherine Thank you so much for your fantastic rating, we're thrilled that you enjoyed your experience with us. We agree that our selection of classes is truly diverse and designed to cater to everyone's needs, regardless of their schedule. Our instructors also pride themselves on being friendly, enthusiastic, and always helpful. We appreciate your kind words and cannot wait to welcome you back. Halo Team

Posted 13 hours ago

“Happy to give 4 stars. Good service, clean, with a useful cafe. The automated check in has never worked for me and the golf access should be better controlled as there are no ticket checks.”

(Hereford LC) - Posted 3 days ago

“Inclusive, friendly atmosphere, good variety of activities. Since the refurbishment there are now only four treadmills for running, which can mean not being able to get on one if the gym is busy. It would be good if there were one more treadmill for running. Facilities are okay but can take a long time to be fixed if broken, e.g. at present only one of the two general use toilets in the women's changing room is operational (the other has been out of use for weeks/months). Also, at present the only disbaled toilet in the women's changing room is out of use.”

(Leominster Leisure Centre) - Posted 3 days ago

“There are plenty of different opportunities to keep me interested. Some classes are booked up fully before i look and the lockers at the pool in Leominster are all broken so there are not many availiable for me to secure my stuff.”

(Hereford LC) - Posted 3 days ago

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Halo is rated 4.2 based on 6,290 reviews