“The quality of the clothing is really good and makes the clothing feel expensive. The store it's self is a bit pricey but affordable. I do wish they'd offer a student discounts though.”
“This was the worst online shopping experience I have ever experienced. This problem went on for over 2 months, and ended unsatisfactorily.
I ordered a bag in late November as a Christmas gift. All was fine, until 2 weeks passed and I tracked my delivery and saw that the package had been sitting in the delivery office for a few days. I called Royal Mail, who was sending the package, and they aid they had attempted delivery, and that it had been delivered to a different address. I have no idea why this was.
At this time, I was told there was nothing i could do. I told Killstar about this and did not get a response until i messaged a second time. They opened an investigation. To cut a long story short, i did not receive any more emails from Killstar until January. They said the delivery had failed and the package was returned to them. They also said that they would delivery the package. A week passed and still nothing. I had to message them three time to get a response, and was asked to pay the delivery fee again.
I thought this was ridiculous. This had been going on for two months, for no fault of my own, and i was expected to pay for delivery again, when it wasn't delivered the first time? Frustrated, i asked that Royal Mail or Killstar pay for the delivery, or simply give me a refund as this was unacceptable.
As is clearly a routine now, i got no response. It wasn't until this morning that i got a receipt for a refund. But, this was only for the bag i tried to purchase. They did not refund me the cost of the original delivery. So, here we are. Nearly three months since i first ordered it, no bag, less money.
Thanks but no thanks Killstar. Never again.
TLDR: Unresponsive, unfair, unhelpful, unsympathetic and charged me for nothing but wasted time.”
“their goods are very good quality and are unique designs not available on the high street. they have regular discount days and flash sales and give points for purchases which you can save to get discounts on your future purchases”
“States on their website you can get full refund if you return items within 14 days unused, then refuse to give you refund and only give you store credit. What a scam”
“Fantastic selection of clothes that are a little different to what you can get on the high street. They are lovely clothes that wash and wash well. I always order from Killstar for my son as he wears this type of clothing. I'm always very pleased with my purchases so would recommend to anyone who wants something a little different.”
