“Hello.
Unfortunately, DPD did not deliver my 'phone.
I forgot to put the school name at the top of the delivery address and this was not spotted before it was sent out.
I had a message today from DPD saying 'We missed you' and a photo of the address label without the school name on it.
I have e-mailed you via my order details and contacted via your WhatsApp.
Although DPD were willing to take your direction on this, your WhatsApp answer tells me your only option is to ask them to return the 'phone, refund me and then accept a new order.
If this rather convoluted process is really necessary, how will you ensure that the 'phone I orderd is still available for me and not suddenly sold out as happened on a previous occasion?
I work in a customer care and mail order environment myself, dealing with goods that can cost into thousands of pounds. Whilst understanding security is an important aspect of the process, we would not have put a customer through a frustrating and aggravating waste of time and energy when we could run security checks on the situation.
If a customer had ordered something from us and the delivery address looked incomplete, especially after entering the postcode and finding 38 addresses with it, we would have contacted the customer to check. People make mistakes all the time. We are not perfect. Your customers are your wages and reputation, so look after them.
Please reply.”
“Bought a Dyson hairdryer it did not work , mobile direct wanted me to pay return postage so they can inspect it!!! Can’t get a refund , they don’t reply emails or return calls DO NOT USE THIS STORE ***SCAMMERS ***”
“I was quite worried about purchasing from a company that refurbish phones. I ordered a very good condition. It came the next day and is absolutely perfect! I would definitely use mobile direct again. I didn't have to contact them, so don't know what their customer service is like.”
“Super quick delivery of my wife's Samsung s25, Bought a refurbished phone and honestly it was like the day it left the factory. At a fantastic price, Will definitely use again , Thank you .”
“I've placed an order at 2.58pm. It was delivered next day 11am. My purchase was like new device which actually was new and never opened/used phone.
I'll definitely use this company in the the future and will recommend to anyone wanting to purchase mobile not from the high street.”
“Simple process for ordering, fast delivery and phone better than described. After having a very poor experience with Back Market this was really refreshing and has restored my faith in online purchases, thank you.”
“Very pleased with phone after inspected it looks brand new and came with all accessories and will definitely recommend mobile direct to Family & friends.”
