“Customer experience is terrible. Ordered in Germany, and was required to pay an additional EUR 27 at delivery for taxes (zero indication of this at checkout), zero response from customer service when inquiring about the additional taxes, received emails asking for a product review before it was even delivered, and then repeated, excessive review requests in spite of zero customer service response. Maybe sort out your customer experience before badgering customers for a review, and you'll do better than 1 star. Would not recommend or buy from again despite product quality being good.”
“Concidering the price of those wooden hooks I expceted something very differnt. They feel and look quite ordinary and to my opinion do not nearly justify the price. I was disappointed.”
“Overall these are smart, well made and do a good job. The only thing that could be improved is the location of the screw hole which is difficult to access because of the design. Still like them though.”
“I bought a small item and since then I am receiving every other day a request in my mail for review. There is no way to refuse. It's like extortion, quite annoying. Please stop!”
“The curved oak hook that I ordered from NOIR.DESIGN looks fantastic in my kitchen. It is beautifully made, very easy to put up and arrived very promptly. Happy customer!”
“Christmas present I ordered was as expected and looks stylish. I had an issue with delivery (which turned out to be Royal Mail’s issue and wasn’t helped by current strike disruption) but Nitin in Noir Design’s customer service department dealt with it immediately. Extremely impressed by that level of customer service.”
“Although expensive well worth it for the quality of the oak towel rail and toilet roll holder purchased. Unfortunately Royal mail let this company down with their slow delivery due to strikes, certainly not 48hrs!”