The pillow is fantastic. Up until now, I've had a Dorma memory foam pillow. The Panda pillow is slightly firmer, but very soft and so comfy. I've now had 5 nights of great sleep. I don't really notice the bamboo cover, as I've used an additional pillow case. I had ordered the 'Natural' colour Linen / bamboo bedding as well, but the actual colour doesn't match the 'natural' colour on the website, so I have enquired about a refund / replacement. According to the Customer Service team, I can't get a refund or replacement because I opened the sheets, even though I didn't sleep in them. Although this is detailed on the web site, it is at the bottom of the product page. Apparently this is why they provide the bedding in a same colour pouch of the same material, so customers don't have to open the pack, which is fine, as long as customers are made aware of this and the returns policy on bedding in the first place. I'm not unreasonable and understand why Panda do this, and I should've checked the returns policy in the first place. However, if the colour had been properly represented on the website, I wouldn't be in a position now where I have £220 worth of bedding in a colour I don't want, which I can't return or replace. Very disappointed. I've attached a photo of the actual 'natural colour'. Compare it with the website and see if you agree.