When I initially bought the desk, I contacted the website through their chat functionality after business hours and received a reply in seconds! The staff member was lovely and assisted me with my questions. Katie organised the delivery of my desk, going above and beyond to ensure it got to me at a time that worked! Beyond the staff being an absolute pleasure, my desk is just as gorgeous as I had hoped and was extremely easy to setup by following the instruction videos given. If anyone is looking for a strong, sturdy and gorgeous desk, delivered lightning fast by wonderful people, look no further.