I am writing this review with to be honest extreme frustration and disappointment. We ordered a Point R on May 11th with a white frame. We were emailed over a week later to say that you were discontinuing this particular model and the only available colour left was the Electric Blue. This was obviously disappointing but we went ahead with the electric blue. On the 20th of May we then received a follow up email to confirm our change of colour and also to state that they were having issues sourcing ‘one small part’ and confirmed if we wanted to go ahead. We replied and confirmed. We also replied and asked for delivery confirmation as at the point of sale, the turnaround time for a bike advertised on your website was 8-14 days. Therefore, the bike should have reached us around May 25th-27th give or take a few days for your 48-hour delivery service. We had been reading reviews online about bike dispatch delays and naturally ourselves were getting worried. We didn’t receive another email until the 27th of May then stating that the estimated dispatch date had changed to June the 4th. Therefore, instead of the 8-14 days we were promised on purchase the total bike wait time had then increased to just under a month. However, at this point with the current climate due to covid and bike business’s being overwhelmed with new demand we were genuinely happy to wait. Following this we then further received a confirmation email on June the 2nd saying the bike was with the build team. On June the 3rd we then received an automated mass email from the CEO (Andrew) saying that the bike was with the build team but however it was being ‘held up by some very small but critical pieces’ and that they were finding ‘replacement parts’ and that you ‘should have the components here next week’. Therefore, to add to already more delays, and another dishonest dispatch date (June the 4th at this current point) the bike was clearly not going to be assembled and dispatched by the next day which was what they had quoted us. However, following this email it then became completely a one-way communication. We had no replies from emails. It has become evident that they were able to contact us in regards to another delay but unable to reply to anything else when we tried to contact them. We then were only able to get in touch and information on our order via their twitter to which surprise we were met with more claims of dispatch delays. Now, on June 23rd 7 weeks after our order was placed the Point R finally arrived. And to our utter shock and disappointment the bike arrived with NO TOOLS, NO MANUAL on how to build and the WRONG WHEELS AND TYRES. The wheels advertised on their website, seen on other Point R’s that have been purchased are black. They have been black in all online advertisements. Any other owner of a Point R has black wheels. So, for some reason I am shocked and also confused as to why they thought it would be okay to change the colour of our wheels to silver with no prior warning and no confirmation with us? This is not the product I purchased or paid for. At no point did they communicate this change in aesthetic to us. It actually has led me to believe that they have clearly had a sourcing issue with the wheels and instead of being honest with their customers or communicating this change to us, they decided to just go ahead and change the product that I have paid money to purchase without confirming if I would even still want this product. The customer journey from start to finish has been absolutely diabolical. Whilst we can all empathise and allow time for covid delays there has been no excuse for a extreme lack of customer support, close to no communication across all your platforms, a lack of willingness to accept responsibility or accountability, the dishonest and constantly delayed dispatch dates and ultimately sending me a product that I didn’t pay for. If they cannot support the demand, as they have clearly stressed in their online posts then why didn’t they stop taking purchase orders and focus on the delayed orders instead of being greedy. Since we have received the bike, we have made complaints on all platforms to Mango bikes, they have not replied to any emails and have stopped replying on twitter and the only point of contact is now Instagram. They are not accepting responsibility for the wheels and are claimIng they are an upgrade. Either way, upgrade or not, these are not the wheels we ordered, they are silver and not black. The tyres we received are also considerably cheaper than the ones advertised. The only option they are offering it to pay Extra £45 to get the wheels that should have been on the bike or to return the bike which would cost us £30 in postage. This has been an exhausting, disappointing and frustrating experience from start to finish. If you have spare money and want to buy A nice bike, please don’t use Mango bikes. You will be extremely disappointed.