“This book helps me a lot to understand ISO 9001:2015. It explains strategic and operational aspects of the QMS standard.
Suggestions to improve the book:
1. Case study of strategic side is about shoe-maker company and operational side is on car service company. I think it would be better if both sides cover the same company so the reader is easier to connect strategic to operational aspects, and vice versa.
2. Please give more how-to.”
