“I wrote the below to AGC and have never recieved any response, so no, I will not be dealing with them ever again.
Dear AGC Online Returns Team,
Thank you for your time. Let me start by saying I am a pensioner on a farm in South Gippsland and am appealing to your good nature. My neighbour picked up Order Invoice #N191943 of 5 x SKU : 15253 Libbey Onis Gibraltar Iced Tea 651 ml glasses from the Korumburra Post Office where they were delivered yesterday 25 August 2026. I went to the neighbours this morning and opened the parcel to find the glasses were enormous and not what I had thought I had ordered at all. What I wanted to buy were 5 x SKU : LB15235 Libbey Onis Gibraltar Cooler 355ml glasses. After printing out and filling tin the ‘Online Returns Form’ at home, I placed in in the packaged before resealing it and readdressing it to Attention Online Returns’. I drove to the post office to make sure I got the parcel back to you within the 14 day timeframe. At the post office the parcel was measured and weighed and the price to return post it to you was $36.95, which I could not afford.
I am asking you for a refund of $35.00 being the cost of the glasses paid into my bank account. Account name, BSB no Account no. I will return post the glasses back you as soon as I hear from you.
To return the parcel and purchase the glasses I actually want, will cost me a total of $102.95 which is far more than the original $59.00 cost.
$36.95 Return postage 5 x SKU : 15253 Libbey Onis Gibraltar Iced Tea 651 ml glasses.
$9.00 35 kms return travel to Korumburra Post Office Deliver parcel to be returned
$24.00 Original courier fee 5 x SKU : 15253 Libbey Onis Gibraltar Iced Tea 651 ml glasses.
$24.00 Courier fee for new glasses 5 x SKU : LB15235 Libbey Onis Gibraltar Cooler 355ml glasses.
$0.00 Assume credit will cover the cost of the replacement glasses 5 x SKU : LB15235 Libbey Onis Gibraltar Cooler 355ml glasses.
$9.00 35 kms return travel to Korumburra Post Office Pick up parcel with new glasses.
$102.95 Total cost
Looking forward to hearing from you in time for me to return the glasses withing 14 days
Kind regards”
“Much bigger than I expected. But they do hold 691ml so I should have known better.
Perfect for half a glass of ice and a full can of drink. Even better for a long island iced tea :)”
“These glasses are worth every cent!
They arrived speedily & secured and are so durable, clean up sparkly and hold 651ml as advertised!
(Inspired purchase based from Rashays soda cups)
Will be purchasing more.”
“These glasses are phenomonal. They are large enough so you don't have to refill them at dinner time.
My adult sons absolutely love them as they are heavy, thick walled and super heavy duty, just what a bloke wants! None of these thin and weak glasses for the boys! And the bonus is they are heat resistant so they can enjoy a hot chocky after being on the tools all day! Now that's a glass!!”
