“Unfortunately I had to return my curling tongs after few days .Because they didn't work faulty
Very disappointed.
Plus the reason I bought the curling tongs my other pair broke, so had to get another pair .
Still waiting to hear back from the pair that broke”
Hello Carole,
We appreciate your feedback and thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience you've experienced.
To address the issue, we've reached out to our supplier/manufactures, and they will promptly pick up the curlers. We are working closely with them to understand the cause of this occurrence and take preventive measures.
I'm pleased to see that the staff at Penrith acted promptly by replacing the curler for you during your second visit. Your satisfaction is our priority, and we are committed to resolving this matter swiftly.
Thank you for your understanding, and please feel free to reach out if you have any further concerns.
