“No communication from the supplier...after 2 weeks I contacted them and I got told that they didn't have it in stock and waiting for new stock to arrive.
Ordered 3 and received only one yhe week after that.”
Hi Magdalena,
I sincerely apologize for the challenges you faced with your recent order. It appears that you made your purchase during our biggest sale of the year, resulting in a surge of orders that, unfortunately, led to delays in dispatch. We acknowledge that this may not have been the smooth experience you anticipated.
During peak periods, such as our major sales, we experience a high volume of orders, and despite our efforts to manage inventory and implement procedures, there are instances where the system may falter, leading to overselling of certain products. In such cases, our priority is to promptly inform our customers and initiate refunds for affected items.
If you need further assistance or have any concerns, please don't hesitate to reach out to us at 1300 789 913 or via email at sales@amr.com.au. We are committed to addressing any issues you may have and ensuring your satisfaction.
