“corks were unuseable do to eading edge crumbling when using pedistal corker, tried soaking, steaming, etc. new bottles were used. this necessitated using old corks that worked well. the old corks had a bevel at the ends where your corks did not.”
Hi John, we’re sorry to hear the corks didn’t perform as expected. That sounds frustrating, and we apologize for the inconvenience. If you’re able, please share a photo of the issue and your order number so we can arrange a replacement or refund. We appreciate the feedback and will review to prevent edge crumbling in the future. If you’d like to discuss this further, please reach out.
Posted 1 month ago
Hi John, thanks for your feedback. We sent you an SMS message. Hope it helps. If you’d like to discuss this further, please reach out.
“I wrote a review on these corks earlier going on the corks I have been purchasing from you for many years. I just opened one of the packs of corks you recently sent and found you have changed them to synethic, not cork corks. I have just used a dozen of them and please believe me you will defenatly hear from me if they leak. I am not happy that I was not told you had changed the comosition.”
