“Incredibly deceptive wording. I paid $51 for a poster! The wording was “Dressage Arena Doormat” and on the second line” Poster”. When I expressed my astonishment and asked for a refund I was refused. Never do business with this company! Deceptive listing and no customer care.”
Hi Ruth,
Thanks for your feedback.
I've checked your order and the product carefully, and actually, the item is a horizontal poster, not a doormat. We do apologize for any inconvenience caused.
Because there was a technical error on our website, it showed the doormat on the title, we fixed it to avoid misunderstanding.
Moreover, the sizes are for the poster, not the doormat, you can recognize it through the sizes shown on our website.
**Doormat Size Optional:
31"x20" (79x51 cm)
60"x39" (152x99 cm)
63"x48" (160x122 cm)
In this case, we will support you by giving you a big discount to save 30-40% off, you can order the rug now and apply the code to save your money. My teammate is examining your email and will reply to it as soon as possible.
Thank you and hope you will understand.
Customer Support Team.
