“Despite the description indicating that the date will be 2020 the shirts were shipped with the 2019 date. Customer service was unhelpful and unwilling to correct their mistake despite their misleading description that indicated the date would be 2020. Very disappointing and a waste of money.”
Hi Therese,
Thanks for your feedback.
I've checked your order and the emails carefully. On behalf of Baten Store, I sincerely apologize for any inconvenience caused.
Because there was a technical error, the title was named the year is not corresponding with the year on the shirt. However, our Fulfillment Team processed the order based on the photos showed on our system, so it's 2019 as the product image.
I believe there must be a second of confusion when you place the order, if you contacted us to clarify it, the problem might never happen. Sorry for the inconvenience caused.
Our teammate is going to contact you to help you to solve the problem and support you to receive the new shirts.
Hope you understand and could be calm.
Thank you!
Customer Support Team.
