“It took quite a while to get the shower curtain. When it was taken out of package there was some of the thread hanging from it and it’s frayed in spots. Won’t be ordering again.”
Hi Michelle,
Thanks for your feedback and let us know that.
First of all, we sincerely apologize for the long processing and delivery. Normally, it takes 5-7 days to process and the next 7-9 days to arrive. However, the shipping and delivery time have taken longer than expected due to the overload of orders recently and the Global impacts of COVID-19, the shipping process might be delayed sometimes.
Secondly, if there is any problem with the item you received, please take a clear photo showing the error(s) and send it to us via our support email address support@batenstore.com, we will examine it carefully and get back to you soon.
Thank you so much!
Jennifer.
