“It took way too long to get this item. I just received it today, and the quality is extremely poor. This is not a rug, it is a blanket with a nonskid backing. I am requesting a return label to return this product. I will not purchase anything from this store again.”
Hi Paula,
Thanks for your feedback and let us know that.
First of all, we sincerely apologize for the long processing and delivery. Normally, it takes 5-7 days to process and the next 7-9 days to arrive. However, the shipping and delivery time have taken longer than expected due to the overload of orders recently and the Global impacts of COVID-19, the shipping process might be delayed sometimes.
Secondly, if there is any problem with the rug you received, please take a clear photo showing the error(s) and send it to us via our support email address support@batenstore.com, we will examine it carefully and get back to you soon.
Thank you so much!
Jennifer.
