“The rug was ok quality but another one was accidentally ordered and I contacted you a few days later and told you to cancel the order almost 2 weeks before it was shipped vefore it was printed and my email was ignored and I was billed with no response. I am very unhappy with your company and I hope you go out of business!!”
Hi Susan! Thanks for your feedback. We have just cancel or change the order within 24 hours . If you inform us sooner we can do it for you. We hope you can understand with our policy. We are also to hear that the quality of the rug make you satisfy. Hope we have more chance to bring you our best items in the nearest future. Best wishes!
