“I had a damaged item delivered and they responded with in the day, and without hesitation sent out a new item and a complimentary product. I couldn’t be more pleased!”
“The delivery time was exceptionally fast, and everything was just as it was described on the website. The product description on the site helped me select the perfect fragrance without having the opportunity to experience it first-hand. A beautiful fragrance and perfect gift my partner loves it and so do I. Overall a wonderful online experience, would highly recommend.”
“Literally the best online shopping experience I have ever had the people at adore are amazing. I live in a small rural town and when I ordered from them within 30mins I had a confirmation that my orders had been shipped then a day later my orders showed up some of this love to go to Toll shipping. Thank you Beauty Affairs will be using you and recommending you a lot in the future.”
“I had a very good experience with Lorena from customer support. I was querying the cost of Youngblood mineral makeup on live chat (excellent product by the way) of which I had bought 2. The cost of the item displayed for sale appeared less than the final checkout price. It turned out the sale price was for a particular color but this was unclear on the page. Lorena looked into the discrepancy immediately and after explaining the reason, offed to give me a refund on that particular sale to compensate for the confusion. She was polite and considerate throughout. It’s good to know that such a fabulous Aussie company has such lovely staff!”
“Love ❤️ my hair products I ordered the Gus straight on straight and smooth spray and that I want body volume foam from eleven brand. Customer service is exceptional and very attentive. Samples were fabulous and really enjoyed the, which was such a lovely gesture. Will purchase again very soon.”
“I had an issue with stock availability with an item showing up as unavailable when it was in stock. I contacted customer service. Ash from the customer service team was so lovely and helped me put through my order over the phone so I didn’t miss out on the item I wanted. Would definitely recommend them!!”
“Love this company! I’ve made multiple orders and have been very impressed with the range of products and amazing customer service, plus the generous samples. Recently experienced a internal issue where my order was accidentally cancelled so I had to follow up to rectify. The beauty consultant got back to me almost immediately. She was so apologetic and understanding and resolved the matter promptly and professionally. It will not deter me from using Beauty Affairs in the future, I’ve recommended adore to my friends and family and look forward to my next purchase. ❤️”
“I have always loved the fast service of Beauty Affairs with free samples with my orders. Last month my shampoo bottle broke in the post and leaked everywhere. When I advised Beauty Affairs they sent a new bottle straight away free of charge. Unfortunately this order did not arrive so when I advised them of this Anna at Client Care sent me a new bottle straight away but along with this she also sent me the matching conditioner, and my favourite full cleanser to say sorry. I have not experienced such amazing customer service in a long time. I’ve always had amazing service from Beauty Affairs and will not buy my beauty products anywhere else”
