“I've shopped at Beauty Affairs for a few years now without a problem, however last week my package was stolen- at the fault of the courier. I purchased around $200+ of skincare and was completely devastated when it happened, as I didn't think I would be able to get it resent or refunded because it wasn't Beauty Affair’s fault. I contacted them and to my surprise, they immediately offered to resend or refund my purchase, not only that but they included a gift! I have never had such exceptional customer service from any other company in my whole life! Knowing they are a relatively small (compared to Sephora etc) Australian owned brand makes it even more impressive and I'm so happy (even excited) to know my money is going to a company that highly values its customers. I would encourage EVERYONE to shop here. Side note: they are also very budget inclusive with the range of products they carry which is always lovely. Thank you Beauty Affairs!!!!”
“Fast delivery to New Zealand. A special touch. The bought product send with not 1 gift...2 gifts! Great communication. The product itself, anti-ageing skin care that works and is affordable for everyone. Thank you team Beauty Affairs! A very satisfied customer!”
“Excellent assistance from Beauty Affairs Staff, they are all so helpful. No matter what your issue is, they do their best to help. I’ve had a number of shade matching issues recently, and their staff have been fantastic. So my feedback isn’t about a specific product, it’s about the high level of service from AB. It’s very encouraging when an online store is supportive of its customers. I think other online businesses could benefit a lot by adopting Beauty Affair approach to customer service.”
“Easy to order online, great range of products and prices. Often receive or use discount or promo codes as well to reduce the cost. Good Loyalty Club. Orders arrive in super quick time. We have been customers of this company for a few years now and have placed many orders. Can safely claim them to be one of the best online retailers. Their prices are always competitive, service is excellent and delivery timeframe is just incredible. Thanks for making our experience so hassle-free!”
“Every time I've shopped with Beauty Affairs I've been impressed. Not just with their selection of items, but also with their numerous promos, offers, discounts, & gifts. It's clear that they really value their customer base which is why I'll keep coming back & recommending them to my friends & family. Plus, any time I've had a query or some tech issue, customer support is always so lovely & actually helpful. I really do feel like they care & are happy to help which is just so refreshing! Now that they have a rewards program, too it just makes it even better! Never change, Adore! You are the gold standard for online shopping & customer service!”
“They ensured that the items were as secure as possible with some butchers paper (which is very common to use) and none of the products appeared to be damaged on the packaging, they also included a freebies, which is a nice thing that did make me want to write a review since they didn't have to do that. If I ever want to gift someone, I know some cosmetic products I will be going through Beauty Affairs.”
