“I have always loved the fast service of Beauty Affairs with free samples with my orders. Last month my shampoo bottle broke in the post and leaked everywhere. When I advised Beauty Affairs they sent a new bottle straight away free of charge. Unfortunately this order did not arrive so when I advised them of this Anna at Client Care sent me a new bottle straight away but along with this she also sent me the matching conditioner, and my favourite full cleanser to say sorry. I have not experienced such amazing customer service in a long time. I’ve always had amazing service from Beauty Affairs and will not buy my beauty products anywhere else”
“But really I wanted to come here and give thanks and my 5 stars to Beauty Affairs! In this current climate (covid) it’s been tough.... I’m a mum of three with a small baby and a child with special needs who as anyone in NSW would know r home doing school.... shops aren’t open anyway and I have been in real need of a “glow up” Beauty Affairs helped me! How? First off, they have great customer service! They’re very friendly and get back to you straight away (given it is within working hours) the pack it and send it and I honestly receive it the next morning! To me those are two of the most important things! I can’t go out I don’t have time to do anything... I appreciate anyone who can get me my stuff quick and who actually get back to you! I Love little freebies you guys throw in !”
“Can't speak highly enough of the staff at Beauty Affairs. Competitive prices, a great range of products, plus, the big one for me, fast delivery. I live in rural South Australia and at times, on line purchases can be a little slow reaching me. However, these guys have it to me in 2 days, hence the reason I choose to use them over a lot of other sites.”
“Customer service amazing! They let you know when they've shipped it off and mine arrived within 2 business days. They put a mini biscuit in my package and if orders are over $50 you get a free mini gifts, 2 samples and express shipping. Will definitely be ordering from them again.”
“Excellent assistance from Beauty Affairs Staff, they are all so helpful. No matter what your issue is, they do their best to help. I’ve had a number of shade matching issues recently, and their staff have been fantastic. So my feedback isn’t about a specific product, it’s about the high level of service from AB. It’s very encouraging when an online store is supportive of its customers. I think other online businesses could benefit a lot by adopting Beauty Affair approach to customer service.”
