“They ensured that the items were as secure as possible with some butchers paper (which is very common to use) and none of the products appeared to be damaged on the packaging, they also included a freebies, which is a nice thing that did make me want to write a review since they didn't have to do that. If I ever want to gift someone, I know some cosmetic products I will be going through Beauty Affairs.”
“Placed my order on a Saturday morning and received it by Tuesday morning. Super happy with the fast delivery especially since it included live tracking. Everything that I ordered was in the box and it was well packed. A very reliable site to buy your beauty products from. I will definitely purchase from here again. Thanks :)”
“Purchased this as a gift for my bestie. Easy to purchase on line. Fabulous follow up service and notification of the order received, dispatched and delivery details. Super service.”
“quick and easy order. Satisfied with ordering. Love the product had it before. good quality product. great customer service. easy to access website. great response. excellent service. 10/10”
“I've only bought from Beauty Affairs a few times, but each time my purchase has arrived fairly quickly (within 2-3 days max for metro delivery). Customer service even assisted me and replaced my order when I made the silly mistake of selecting the wrong delivery address. I didn't expect them to but they went above and beyond. The only drawback is that the website can be a bit clunky with multiple pop ups, but it's not such an issue that it would stop me from purchasing.”
“I've shopped at Beauty Affairs for a few years now without a problem, however last week my package was stolen- at the fault of the courier. I purchased around $200+ of skincare and was completely devastated when it happened, as I didn't think I would be able to get it resent or refunded because it wasn't Beauty Affair’s fault. I contacted them and to my surprise, they immediately offered to resend or refund my purchase, not only that but they included a gift! I have never had such exceptional customer service from any other company in my whole life! Knowing they are a relatively small (compared to Sephora etc) Australian owned brand makes it even more impressive and I'm so happy (even excited) to know my money is going to a company that highly values its customers. I would encourage EVERYONE to shop here. Side note: they are also very budget inclusive with the range of products they carry which is always lovely. Thank you Beauty Affairs!!!!”
“Really pleased with the customer service team. I had an issue with my order not being delivered correctly and Charmaine was onto the issue promptly, and made the whole process so easy. I had my re-delivery the next day!”
