“Heartbroken to find that the products I had ordered the previous week were now 20% off. My fiancé convinced me to contact Beauty Affairs and they were kind enough to refund the difference. What absolute legends! Beauty Affairs, thank you so much. You have a very happy and extremely loyal customer here.”
“I had a damaged item delivered and they responded with in the day, and without hesitation sent out a new item and a complimentary product. I couldn’t be more pleased!”
“I had a very good experience with Lorena from customer support. I was querying the cost of Youngblood mineral makeup on live chat (excellent product by the way) of which I had bought 2. The cost of the item displayed for sale appeared less than the final checkout price. It turned out the sale price was for a particular color but this was unclear on the page. Lorena looked into the discrepancy immediately and after explaining the reason, offed to give me a refund on that particular sale to compensate for the confusion. She was polite and considerate throughout. It’s good to know that such a fabulous Aussie company has such lovely staff!”
“I had an issue with stock availability with an item showing up as unavailable when it was in stock. I contacted customer service. Ash from the customer service team was so lovely and helped me put through my order over the phone so I didn’t miss out on the item I wanted. Would definitely recommend them!!”
“I have always loved the fast service of Beauty Affairs with free samples with my orders. Last month my shampoo bottle broke in the post and leaked everywhere. When I advised Beauty Affairs they sent a new bottle straight away free of charge. Unfortunately this order did not arrive so when I advised them of this Anna at Client Care sent me a new bottle straight away but along with this she also sent me the matching conditioner, and my favourite full cleanser to say sorry. I have not experienced such amazing customer service in a long time. I’ve always had amazing service from Beauty Affairs and will not buy my beauty products anywhere else”
“I love this store. I have ordered so many times in the last few years and have found it has always been a pleasure to shop with them. I love the freebies, discounts and always look forward to my little in the box :) The site is very easy to use and I have found that I have tried so many new brands and have finally found the right hair and skin care that suits me. Coco and Eve and Alpha H. Love love love!”
