“I had a damaged item delivered and they responded with in the day, and without hesitation sent out a new item and a complimentary product. I couldn’t be more pleased!”
“I had a very good experience with Lorena from customer support. I was querying the cost of Youngblood mineral makeup on live chat (excellent product by the way) of which I had bought 2. The cost of the item displayed for sale appeared less than the final checkout price. It turned out the sale price was for a particular color but this was unclear on the page. Lorena looked into the discrepancy immediately and after explaining the reason, offed to give me a refund on that particular sale to compensate for the confusion. She was polite and considerate throughout. It’s good to know that such a fabulous Aussie company has such lovely staff!”
“Easy to order online, great range of products and prices. Often receive or use discount or promo codes as well to reduce the cost. Good Loyalty Club. Orders arrive in super quick time. We have been customers of this company for a few years now and have placed many orders. Can safely claim them to be one of the best online retailers. Their prices are always competitive, service is excellent and delivery timeframe is just incredible. Thanks for making our experience so hassle-free!”
“I had an issue with stock availability with an item showing up as unavailable when it was in stock. I contacted customer service. Ash from the customer service team was so lovely and helped me put through my order over the phone so I didn’t miss out on the item I wanted. Would definitely recommend them!!”
“Every time I've shopped with Beauty Affairs I've been impressed. Not just with their selection of items, but also with their numerous promos, offers, discounts, & gifts. It's clear that they really value their customer base which is why I'll keep coming back & recommending them to my friends & family. Plus, any time I've had a query or some tech issue, customer support is always so lovely & actually helpful. I really do feel like they care & are happy to help which is just so refreshing! Now that they have a rewards program, too it just makes it even better! Never change, Adore! You are the gold standard for online shopping & customer service!”
“I have always loved the fast service of Beauty Affairs with free samples with my orders. Last month my shampoo bottle broke in the post and leaked everywhere. When I advised Beauty Affairs they sent a new bottle straight away free of charge. Unfortunately this order did not arrive so when I advised them of this Anna at Client Care sent me a new bottle straight away but along with this she also sent me the matching conditioner, and my favourite full cleanser to say sorry. I have not experienced such amazing customer service in a long time. I’ve always had amazing service from Beauty Affairs and will not buy my beauty products anywhere else”
