“Simply wonderful customer service. Prompt delivery, a couple of surprise goodies in every box and outstanding support when things don’t go as planned. My parcel was “delivered” by a company and I couldn’t find it for days. Anna from Beauty Affairs REPLACED it, added extra goodies at no cost and sent it via Australia Post. Anna was just brilliant. Kind, empathetic and very professional. Thank you so much to a wonderful company.”
“Such a great site with helpful and efficient, friendly service. Good product line too. I especially like the Ordinary range, which is no frills and works.”
“Such a variety of products and fast delivery. I will definitely be buying again very soon and I especially loved the extra samples and Gifts. Thank you”
“I've shopped at Beauty Affairs for a few years now without a problem, however last week my package was stolen- at the fault of the courier. I purchased around $200+ of skincare and was completely devastated when it happened, as I didn't think I would be able to get it resent or refunded because it wasn't Beauty Affair’s fault. I contacted them and to my surprise, they immediately offered to resend or refund my purchase, not only that but they included a gift! I have never had such exceptional customer service from any other company in my whole life! Knowing they are a relatively small (compared to Sephora etc) Australian owned brand makes it even more impressive and I'm so happy (even excited) to know my money is going to a company that highly values its customers. I would encourage EVERYONE to shop here. Side note: they are also very budget inclusive with the range of products they carry which is always lovely. Thank you Beauty Affairs!!!!”
“But really I wanted to come here and give thanks and my 5 stars to Beauty Affairs! In this current climate (covid) it’s been tough.... I’m a mum of three with a small baby and a child with special needs who as anyone in NSW would know r home doing school.... shops aren’t open anyway and I have been in real need of a “glow up” Beauty Affairs helped me! How? First off, they have great customer service! They’re very friendly and get back to you straight away (given it is within working hours) the pack it and send it and I honestly receive it the next morning! To me those are two of the most important things! I can’t go out I don’t have time to do anything... I appreciate anyone who can get me my stuff quick and who actually get back to you! I Love little freebies you guys throw in !”
“Can't speak highly enough of the staff at Beauty Affairs. Competitive prices, a great range of products, plus, the big one for me, fast delivery. I live in rural South Australia and at times, on line purchases can be a little slow reaching me. However, these guys have it to me in 2 days, hence the reason I choose to use them over a lot of other sites.”
“Customer service amazing! They let you know when they've shipped it off and mine arrived within 2 business days. They put a mini biscuit in my package and if orders are over $50 you get a free mini gifts, 2 samples and express shipping. Will definitely be ordering from them again.”
