“I had a very good experience with Lorena from customer support. I was querying the cost of Youngblood mineral makeup on live chat (excellent product by the way) of which I had bought 2. The cost of the item displayed for sale appeared less than the final checkout price. It turned out the sale price was for a particular color but this was unclear on the page. Lorena looked into the discrepancy immediately and after explaining the reason, offed to give me a refund on that particular sale to compensate for the confusion. She was polite and considerate throughout. It’s good to know that such a fabulous Aussie company has such lovely staff!”
“I had an issue with stock availability with an item showing up as unavailable when it was in stock. I contacted customer service. Ash from the customer service team was so lovely and helped me put through my order over the phone so I didn’t miss out on the item I wanted. Would definitely recommend them!!”
“I have always loved the fast service of Beauty Affairs with free samples with my orders. Last month my shampoo bottle broke in the post and leaked everywhere. When I advised Beauty Affairs they sent a new bottle straight away free of charge. Unfortunately this order did not arrive so when I advised them of this Anna at Client Care sent me a new bottle straight away but along with this she also sent me the matching conditioner, and my favourite full cleanser to say sorry. I have not experienced such amazing customer service in a long time. I’ve always had amazing service from Beauty Affairs and will not buy my beauty products anywhere else”
“Wow! Super impressed again. I only ordered yesterday and my package was just delivered now, in a matter of hours, not days!. The products - all there, and beautifully packaged in compostable paper, so a big tick on the environmental front as well.”
“Purchased this as a gift for my bestie. Easy to purchase on line. Fabulous follow up service and notification of the order received, dispatched and delivery details. Super service.”
“quick and easy order. Satisfied with ordering. Love the product had it before. good quality product. great customer service. easy to access website. great response. excellent service. 10/10”
