Hi Ashley,
Thank you for taking the time to share your experience and feedback with us.
We are sorry to hear that you didn't love our Essential Serum
If you experience irritation, please discontinue use of the product. However, some customers have found that redness or irritation can be addressed by applying less product or serum every few days (every 3-4 nights) instead of daily, allowing eyes to acclimate to our lash serum. You can also stop using the serum entirely but will need to continue to apply to maintain lash results, so just a heads up!
We understand that everyone's skin and eyes are different, so we offer a 90-day Satisfaction Guarantee for all purchases on our website, you can file a Satisfaction Guarantee claim at https://babeoriginal.returnlogic.com/.
If you have any additional feedback or questions, please don't hesitate to contact us directly at info@babeoriginal.com.
XO
