“This product irritated my eyes SO bad. One use and I woke up to me eyes all red and puffy. I didn’t use for weeks after that. Upon trying again, a TINY drop fell onto my cheek and I woke up to a BURN on my face the following day. I have never experienced that in any of the many lash serums I have used.”
Hi Sarah,
I am SO sorry to hear you didn't love the serum!
Most people can use the Essential Serum once per day every day without an issue however, some people do need to start off using the product slowly. Instead of using it every day, allow your eyes to completely re-adjust before applying it again. This means it might be 4-7 days in between applications which is fine! This allows your eyes to get used to the serum without a reaction. Keep in mind, when applying the product less is more. Don't re-dip the wand, 1 dip is enough for both eyes and apply to the upper lash line only.
We offer a 90 Day Satisfaction Guarantee and want you to have an exemplary Babe Lash experience. We recommend taking full advantage of our 90-day Satisfaction Guarantee to allow enough time for your body to acclimate to this new product.
If you have any additional feedback or questions please do not hesitate to reach out to us directly at info@babelash.com
“I tried this one with the conditioner and sadly I didn’t see anything good just darkness under eyes and a rash in a little over 60 days. Such a bummer I didn’t even see any length. Trying both products as a duo was hard to know which product caused so much irritation. Unfortunately I had no results. I returned it and customer service was very good. I know it doesn’t work for everyone.
I did post pictures on the conditioner one if you want to look at all the darkness under my eyes and around my eyes it before and after.”
Hi Stefany,
We appreciate your honest review and feedback, I know we spoke and offered our tips, tricks and Satisfaction Guarantee options.
An ingredient in our serum can sometimes stimulate melanin production in some people's skin. Its almost like a tan line, but fear not it will go away once you stop using the product! Our Lash Babes found that with spacing applications every 3-4 nights, this dissipated. Typically when this occurs, most people cover it with a little bit of make up!
Im happy to hear we were able to take care of you and make the situation right and get your a refund with our 90-day Satisfaction Guarantee.
If you have any additional feedback or questions please do not hesitate to reach out to us directly at info@babelash.com
“LOVE! I just purchased my second Babe Lash Serum and I will never go back. My eyelashes have grown so much, and I've even been asked if I have eyelash extensions. My eyelashes are as long and ful as they've ever been and they look so natural!”
“First time user of any eye lash serum. It was an easy, simple straightforward application. Quality product with no discomfort or irritation after multiple use. Works like magic when following the instructions on packaging.”
