Hi Jennifer,
I am SO sorry to hear you didn't love the serum!
Eyelashes can take up to four to six weeks to come and go. You may have experienced an adjustment that took place
during a particular transition of your growth cycle. Since everyone is different, people experience results at differing rates. We have seen that the longer you use Babe lash, the better your results will be.
Our Lash Babes can see results as early as week 4, but we recommend reviewing your results at week 12. Patience and Consistency are key!
Also, check out how our performance-based cosmetics work by reading our new blog post, here:
babelash.com/blogs/news/tagged/performance-based-cosmetics
We offer a 90 Day Satisfaction Guarantee and want you to have an exemplary Babe Lash experience. We recommend taking full advantage of our 90-day Satisfaction Guarantee to allow enough time for your body to acclimate to this new product
If you have any additional feedback or questions please contact us directly at info@babelash.com
“Is the second time I ordered it and I do see the results after maybe 3 months of using it every night. My lashes are now longer and I apply them a few days a month only. I really like this product and I recommend it.”
“Amazing!! My lashes were so short from getting extensions and after even a week I could see them growing. I ordered the lash conditioner as well. I never received it but babe lash sent me a new one with no charge! Great customer service. Loving both products!”
“Very very excited to have found a product that's strengthening my lashes & causing the lil nubs to begin to grow!
I'm excited to have ordered the thickening product to help thicken them so they're lush rather than needing so much mascara!!”
“Not only is this serum amazing and gave me more confidence but the customer service is even better. I had a concern, I sent the company an email and they handled my inquiry within hours! Amazing to know you can reach someone at a company you are spending your hard earned money on. Based on my experience I will continue to be a customer for many years. I have myself and my 4 daughters that use Babelash. Babelash is a blast.”
“Soooooo, first tube I used , everything was perfect , I got long lashes. Bought a new tube on the 4th month by the middle of the 4th month ( right now) I am losing allllll my lashes. There are bald spots between my lashes !!!! Not worth it .”
Hi Azadeh,
We are so sorry to hear this has been your experience!
Eyelashes can take up to four to six weeks to come and go. You may have experienced an adjustment that took place during a particular transition of your growth cycle. Since everyone is different, people experience results at differing rates. We have seen that the longer you use Babe lash, the better your results will be.
Our Lash Babes can see results as early as week 4, but we recommend reviewing your results at week 12. Patience and Consistency are key!
We offer a 90 Day Satisfaction Guarantee and want you to have an exemplary Babe Lash experience. We recommend taking full advantage of our 90-day Satisfaction Guarantee to allow enough time for your body to acclimate to this new product.
Also, check out how our performance-based cosmetics work by reading our new blog post, here:
babelash.com/blogs/news/tagged/performance-based-cosmetics
If you have any additional feedback or questions please contact us directly at info@babelash.com
“Applied the lash serum as instructed, and it caused an allergic reaction to my eyes and eyelids. Severely red and itching. I tried to use less product, less often, and it still did the same. When I contacted customer service they wouldn't refund me until I could confirm that I "applied it correctly" and that "some irritation is normal at first", and I had to insist it was far beyond just irritation before they would issue my refund. They also would not pay return shipping. Terrible product, terrible customer service. I can't believe for how expensive this product is, that the product itself and company behind it is this bad.”
I am so sorry to hear this has been your experience! We offer a 90 Day Satisfaction Guarantee and want you to have an exemplary Babe Lash experience. We always offer prepaid return shipping, as our shipping is always free.
I show we send you our application tips and options for return and provided a prepaid return label as well. Your refund was applied 6/30 to your original method of payment.
Again we are sorry to hear this has been your experience with Babe Lash.
If you have any additional feedback or questions please contact us directly at info@babelash.com
“Started using Babe lash once I stopped getting lash extensions. This has done wonders to my lashes. I went from bare eyelids with little to no lashes to now my lashes are back to being full and long. I even notice that my lashes are longer naturally than they ever have been. I would highly recommend using! I use mine daily, before I go to bed and in the morning before I start my day!”
