Hi Danielle,
We are SO sorry to hear you didn't love the serum!
Most Lash Babes can use the Essential Serum once per day every day without an issue however, some people do need to start off using the product slowly. Instead of using it every day, allow your eyes to completely re-adjust before applying it again. This means it might be 4-7 days in between applications which is fine! This allows your eyes to get used to the serum without a reaction. Keep in mind, when applying the product less is more. Don't re-dip the wand, 1 dip is enough for both eyes and apply to the upper lash line only.
We offer a 90 Day Satisfaction Guarantee and want you to have an exemplary Babe Lash experience. We recommend taking full advantage of our 90-day Satisfaction Guarantee to allow enough time for your body to acclimate to this new product.
If you have any additional feedback or questions please do not hesitate to reach out to us directly at info@babelash.com
“This lash serum is so good. I have been using it since January and I absolutely love the results! Does not bother my eyes and is such a simple add on to my nightly routine. The tube also lasts a long time, so I really like that I don’t have to buy a new one every month. (Although even then it’s way cheaper than lash extensions!) 100% recommend!”
“I love the serum. Its really helped my lashes. I don't like BabeLash company because they haven't responded back to my multiple emails from months ago regarding a serum I ordered that was nearly dried up and empty.”
Hi April,
I am so sorry you did not receive our responses! I show we sent 2 email responses. Oftentimes these can get filtered to spam or promo folders. I would recommend checking there.
We apologize you experienced this mishap! We want to ensure you have a positive experience!
Can I get some additional information from you?
What is the lot number listed on the bottle of serum?
Once I get this information I will do some additional research and get back to you!
If you have any additional feedback or questions please contact us directly 888-831-9050 or at info@babelash.com
“I’ve only been using the mini serum for 2 1/2 weeks and I’m seeing results already! People at work ask me if my lashes are fake when I’m wearing mascara now :) in LOVE. Definitely buying the big tube once I’m low. I would post a pic but can’t figure out how to”
