Hi Lana,
We are so sorry to hear you did not receive your Enhancing Conditioner! I show your order was placed as our Conditioner went out of stock and we sent you an email letting you know that you would be refunded, as well as provided a discount code to receive the Enhancing Conditioner FREE once it was restocked. I see we resent this email to you Monday 8/2/21.
We apologize for any inconvenience and confusion this may have caused. If you have any additional questions or feedback, please contact us directly at info@babelash.com
“I was hesitant to purchase this product at first and am SO happy that I did. I apply this once a day in the morning and can tell that my lashes are softer and feel the healthiest they have ever been! Additionally, I have paired this with the essential serum to get the full benefits, including longer soft lashes, of both of the products. This is a must have in your lash journey!”