“I have been using Babelash for awhile now and have always had great results. I used it after I got lash extensions and ruined my lashes. My latest order I got my tubes in the mail and one had already been opened with obvious less product. I did what the email told me to do and emailed them with my complaint and NEVER HEARD BACK. Great product but too expensive for their customer service to just ignore me and not fix the problem, I had to throw the tube out due to not wanting someone elses lash junk. Very disappointed and will not buy again for that reason.”
Hi Kately,
Thank you for reaching out.
We are SO sorry to hear you did not receive a response. I am not funding any correspondence tied your your email address.
I would love to address your concerns regarding the product you received. Rest assured your product is fresh and safe for use as we never restock any product that has been previously shipped or returned. We offer a 90-day satisfaction guarantee and want to ensure you have a possitive experience!
Can I get some additional information from you? Where have you been purchasing the serum from? If it was from our website can I please get your order number? In addition, what is the lot number listed on the bottle of serum?
If you have any additional feedback or questions please contact us directly at info@babelash.com
